Alpha Motorcycle Training Reviews Summary

Instructor Quality

Pros:

• "The instructors really made sure to explain things well and were super helpful and helped me feel a lot more confident and comfortable."
• "Our instructor Dave was so friendly you couldn’t help but let go of those nerves."
• "Alex was a great instructor and took the time to properly explain the techniques and requirements for good riding."
• "Dave who was my instructor for my CBT was outstanding, the best teacher you could ask, honestly speaking."
• "The instructor was very good and kind."
• "Steve our instructor was very friendly and patient."
• "His instructor was Dave, very nice attitude with a desire to teach others and very good coach skills."

Cons:

• "Very rude instructors, very very racist instructors and not professional at all."
• "Totally unprofessional staff."
• "This company cheating on people."
• "Very bad………. I want to express my disappointment with the Alpha Motorcycle Training team in Wembley."
• "The Instructor who teaches the theory and helmet related course was fast and don’t know how to deal with the trainee."
• "They are rude since entering the gate."
• "They just doing business and nothing else, don’t expect they will teach you just try to find excuse and tell you to go within hour time."

Training Experience

Pros:

• "Very organised and they actually TEACH you."
• "I would recommend, as long as you are OK to follow instructions and happy to learn."
• "They prioritise safety and are super helpful and patient."
• "This has to be the best training centre available. Jason n Rob does a really good job at making sure you pass your CBT to its fullest and that to properly."
• "I successfully took my CBT, because of the very good team they have."
• "They definitely put a big emphasis on safety, as it is key."
• "I particularly appreciated the strong emphasis on safety."

Cons:

• "First They don’t give enough training and expect you to know everything."
• "Facilities are a bit lacking."
• "The surface in the test centre is uneven, I often had to dodge holes in the ground."
• "Not a great choice if you're hoping for an efficient CBT renewal."
• "Toilet is dirty and the class room as well."
• "Their information was inadequate regarding taking a highway code theory exam when booking the CBT test date."
• "Apart from positive there are minor things need to be look over at cleanliness, hygiene in Washroom."

Customer Service

Pros:

• "Staff were seen to be friendly, patient, and very knowledgeable with all the students present which made it an all-round great experience."
• "All the staff was very kind and helpful in any my concern."
• "The rest of the Alpha crew were also helpful and answered any questions I had."
• "Everyone in the school was always in good mood and welcoming!"
• "The ladies in the office were really nice and supportive giving us advice."
• "Behaviour of tutor is very good."
• "Highly recommended for anyone who wants to get Your CBT."

Cons:

• "You didn’t lose a customer but a lot of customers and you’re not doing your business or yourselves any favours mate."
• "Be careful I have had a harmful experience with this center."
• "ABSOLUTELY HORRIBLE EXPERIENCE!!! Scam!!!"
• "Tricking people and taking their hard earned money that easily is a form of stealing and I won’t be friendly towards anyone who takes me for a mug and trick me and take my money away from me."
• "This is just business to take money from people. So shame"
• "Worst training center no value for money…. 175 pounds paying for 15 pass marks?"
• "i had nightmares with these people. They are not professional at all. They are looking for a reason to take people's money."

Value for Money

Pros:

• "Managed to pass despite it being my first time so cannot recommend it enough."
• "I passed both Mod1 and Mod2 first time, and in exactly a week from my first training had my full license in hands!"
• "I smashed my CBT with the first attempt."
• "I had a great experience while renewing my CBT with Dave."
• "I'd just recently completed my CBT here and I've got to say it was a brilliant experience."
• "I thoroughly enjoyed the training and feel confident I have learnt to ride safely as a beginner."
• "I would definitely recommend this riding school."

Cons:

• "They take the money 185 pounds plus 10 pounds insurance."
• "I showed up to do my CBT and I was told that I can’t do it with my trainers so I was sent home."
• "When I went they did not accept my boots from their point of view, with long conversations, they kept me a new appointment convenient for them, that time they didn’t accept my trousers."
• "Unfortunately, I have lost my money and my self-confidence."
• "Turned away for incorrect footwear when there are no legal requirements for footwear."
• "Firstly, since 90% of the participants are Asians, they have begotten a fondness of being racial towards them."
• "They offer a good range of bikes and equipment."