Sutton Motorcycle Training Reviews Summary

Instructors

Pros:

• "Sean and Rich are both excellent teachers and their experience, both with the bikes as well as teaching others about them, is obvious."
• "Adam reassured me and also made light of the situation putting me at ease."
• "Damon the great was able in one hour to put me back on track after almost giving up ... and I passed Mod2 finally, this guy let me love riding bikes again ..."
• "Richard looks like a mini version of Sloth from the Goonies he is highly knowledgeable and a great instructor."
• "Richard, amazing guy, very patient and explained things so well I got them straight away."
• "Damon's training approach was a perfect blend of fun and insightfulness."
• "Asad was a great instructor! Highly recommend! Be had the right balance of patience, encouragement and quick to correct mistakes."

Cons:

• "The instructor the white short man was the worst, even he doesn’t give you any instruction, all you have do to by yourself."
• "Where they forced me to buy equipment from them otherwise they would have not allowed me on course."
• "Failed my first time because the bike was too high."

Customer Service

Pros:

• "The staff were very friendly and polite and helped with any questions asked on training."
• "Carlie, who booked me in and provided useful information over email for the tests!"
• "Carlie was always quick to respond to any questions that I had."
• "Was very warmly welcomed by Carlie on arrival and she was very accommodating to my work schedule when originally booking my test!"
• "One last thank you to Carlie for all the help with booking and making it such a smooth process."
• "Not forgetting Carlie for making the bookings for me and having a lovely friendly manner."
• "Of course not forgetting Carlie for managing to find and sort the bookings and answer any questions I had throughout the process."

Cons:

• "Lady at the reception seemed as though she almost couldn’t be bothered with me."
• "AVOID this centre at all costs if you wouldn’t like to have your day ruined by the extremely rude and disrespectful lady at the reception."

Training Quality

Pros:

• "The 'classroom' teaching part was super informative, although lots of information to digest, Paul made it easy by making everything relevant & understandable."
• "The expertise, the safe and live saving techniques that he demonstrates during training are not only meant for the tests but for life."
• "Their method of teaching is based on real world experiences and it shows results."
• "I had three days training and then passed my MOD1 first time."
• "I went from having no prior knowledge about motorcycles to within my 8 hours having a CBT certificate in my hand."
• "The level of professionalism and experience given to us on the course is literally second to none."
• "Really thorough and I came back to the shop with full confidence!"

Cons:

• "They failed you just to make extra money."
• "My only observation is that perhaps the bikes are showing their age at 15 years old, and could do with a refresh."