The Bristol Residential Letting Co. Reviews Summary

Customer Service

Pros:

• "Deborah and her team always go the extra mile and nothing is too much trouble."
• "They were always on hand to respond to queries and kept us informed every step of the way."
• "Jamie Dutoit is particularly approachable and efficient."
• "David Stanbury had a great communication with the sign of agreement."
• "Emma and the team were very helpful when it came to finding somewhere to rent. Very quick email responses and they were able to answer any questions I had."
• "The Bristol Residential Letting has been amazing in helping me rent my property."
• "They have always communicated well and always been super speedy in providing monthly reports."

Cons:

• "This agency sadly seems to hire inexperienced property managers and agents who fail at basic timekeeping, are typically unresponsive and generally not pleasant to work with."
• "Couldn't help but feel that they wanted nothing to do with us as we were moving from another city."
• "Every time we contacted them, we were met with rudeness and made to feel that we were doing something wrong by only inquiring."
• "Typical incompetent estate agents. Disorganised and slow in their general working."
• "They rushed me to start the tenancy earlier but as soon as the contract was signed, they stopped replying emails."
• "I had to chase them by phone and email and put up with their indifference and disdain."
• "Whilst being a tenant they were extremely unresponsive and slow to fix anything."

Property Management

Pros:

• "Laura. She is a very reliable and professional agent, she gave me a nice rental experience, and she is an excellent letting professional."
• "Everything is taken care of and the Inspection Reports pick up any new problems, which are then dealt with quickly and efficiently."
• "Although Ed was under no obligation whatsoever, he was kind enough to let trades people into the property on at least 3 occasions upon my request."
• "We are fortunate to have her managing a flat in Clifton, having taken over an utter mess, she has calmly created order."
• "Any issues with my property they deal with excellently with permission from me!"
• "They conduct regular inspection visit to ensure that the property is kept up to scratch."
• "As a landlord, I have complete confidence in The Bristol Residential Letting Co, who provide excellent service, dealing conscientiously with both landlord and tenants."

Cons:

• "Check out cleaning costs astronomical despite the flat left in excellent condition."
• "The really icing on the cake came when we checked out and were charged to replace/repair things that were broken when we moved in and a cleaning charge despite leaving the property in a better condition than when we found it."
• "After we moved in the lighting was redone: replacing all the nice bulbs with LEDs and worst of all the big chandelier was replaced with a single bulb."
• "With the current housing market crisis in Bristol, to outrightly ban groups of people (without taking any time to understand their individual circumstances) is unethical and exploitative."
• "This estate agent company has a blanket ban on all students."
• "Takes ages to get anything looked at or repaired, including security risks such as broken street level front window."
• "When moving into the property the shower and dishwasher were broken, it took a week for the shower to be fixed and over a month for the dishwasher to be replaced."

Staff and Communication

Pros:

• "Ryan was incredibly helpful and friendly when my partner and I were searching for a property."
• "Emma-Louise Kelly for being very proactive and helping us through the process."
• "Karen M-Logan is absolutely first class and so dealt with all our queries and questions in a swift and efficient way."
• "David, who handled the lease and paperwork, and Amy my Property Manager have been friendly, professional, responsive and display a can-do approach."
• "Even when we moved in and something needed to be fixed Amy sorted it straight away."
• "The staff have been pleasant, friendly and have found us good tenants."
• "Jamie have been extremely helpful throughout."