London Skate Centre Reviews Summary

Customer Service

Pros:

• "Luke talked me through everything and let me try on a variety of skates so that I could find the exact fit."
• "The staff were knowledgeable, fun and very very helpful!"
• "Alec and Luke could not have been more helpful when we rushed into the shop earlier today."
• "Great team that are helpful and cater to the needs of a skater, providing good advice about what skates are suitable for the skaters level."
• "Many thanks to Luke who was incredibly knowledgeable, patient and super helpful."
• "I highly recommend London Skate Centre because of the fantastic service that I received there."
• "The staff are extremely knowledgeable and friendly."

Cons:

• "Very disappointing considering you were recommended."
• "Horrible experience. My Ice skating boots smell of something like marijuana."
• "Not very helpful - tried to ask about other ice boots, but wasn’t offered any assistance to try other boots."
• "It is hurtful that I was ripped off. I will never go this place again."
• "I was told I was a time waster and obviously only going to go and buy online for a cheaper pair."
• "The man’s attitude from the second I walked in was very very hostile and gave me little reason to return."
• "I assumed that this shop was run by experts but I have had a very poor experience and based on my experience strongly would suggest YOU AVOID THIS SHOP if you want to get skates that fit."

Product Quality

Pros:

• "I have bought all my skates (ice, in-line and roller) from this shop and absolutely cannot fault the quality!"
• "All are of high quality."
• "The skates which I chose were incredible and my nephew was more than impressed."
• "They have everything you need."
• "The shop stocks a really good range of skates, and they sharpen them for you when you buy them so that they’re ready to go straight away."
• "Lovely customer service with amazing products such as high quality skates, figure skates, and much more!!"
• "Really good experience, got lovely ice skates for my daughter, 2 hours skating first time in new boots and no pain whatsoever, no blisters, improved jumps (softer landings) only two prat falls due to larger toe picks."

Cons:

• "These never felt like they stayed on my feet correctly on ice and caused a lot of pain."
• "Sizing advice is very poor. I bought a pair of hockey skates which I later found to be 2 sizes too large when sized by a professional."
• "They are extremely expensive, more than double the price of the Chinese product, I bought the skating shoes then I came back to return the faulty pair but they flatly refused to refund or exchange, though I had receipt, Rude, very bad experience."
• "They got my size totally wrong which result in 6 months of pains and injuries."
• "For me, buying skates here resulted in GBP300 down the drain."
• "I got my skates sharpened here and the edges were not balanced."
• "Mis-sold an ill fitting pair of figure skates at the start of this year."

Pricing

Pros:

• "They have good prices on all the popular brands."
• "Would highly recommend to any one no matter the distance. Well worth the trip."
• "Their prices are good too! you may find cheaper on line but Luke and Chris will measure you up and get you the right skates for you."
• "An array of Skates, blades and accessories to choose from and at the most decent price ever!"
• "Prices slightly more than online prices with other retailers but this does include free skate grinding with the initial sale and one more free if you return within 3 months."

Cons:

• "However, they're prices are somewhat higher, probably due to their location/ rent!"
• "Over priced EDEA Ice fly (£100 more)."
• "They are extremely expensive, more than double the price of the Chinese product."
• "I appreciate extra wide width cost more, different shop same EDEA fly £120 cheaper than you guy (with extra wide)."
• "The prices in this shop is higher than online."
• "Online they are cheaper. I bought blade and boots costing much cheaper. Over priced Flamenco EDEA too."