David Lloyd Beckenham Reviews Summary

Gym Facilities

Pros:

• "The gym is really well equipped following a refurbishment earlier this year."
• "The gym is brilliant and new equipment always being updated."
• "You can only have this kind of gym and leisure centre in a remote residential area. It's huge. I mean it. It has it all, whatever you're looking for."
• "Great spacious gym."
• "They have numerous equipments."
• "The facilities are great and there is lots of equipment in the gym."
• "Refreshed, up to date equipment, (e-gym)."

Cons:

• "The gym is deceptively poorly equipped- what they have, is spread out to look busy - but doesn't matter if the equipment is usually broken anyway!"
• "The gym often looks a mess."
• "The equipment I was interested in was very old and badly maintained."
• "The gym gets very hot and humid which makes cardio hard."
• "The gym floor has a heavy toxic masculine energy, with a few aggressive people treating it like a home gym."
• "The gym itself has some good equipment however some of them do not fully work."
• "The gym is always well over full capacity so hard to get on any machine."

Customer Service

Pros:

• "I've found all the staff very friendly and welcoming- including the cafe and reception staff."
• "The staff were always so friendly and smiley and so helpful."
• "The staff are lovely and friendly and extremely helpful."
• "Staff are helpful and friendly always greeted with a smile."
• "The staff, who are always friendly despite having to deal with all types coming into the club."
• "The staff are always so friendly and helpful!"
• "Everyone in the Salon was so friendly and warm, I felt at home and pampered."

Cons:

• "Worst place ever, staff is racist and have no sense to speak with a vulnerable person."
• "The thing that irks me the most is how little the management team care."
• "Very unprofessional, zero customer service, I been waiting 1 month for my refund of 550£."
• "The customer service we have received has been rude, slow and inconsiderate and at times inaccurate."
• "Staff mostly disinterested. Cafe staff completely ignore you when you go to order."
• "Rude, disrespectful and unprofessional management from Adam."
• "The staff are arrogant & have no customer service skills whatsoever."

Cleanliness

Pros:

• "Love how they’ve made us feel welcome and safe on site, with robust cleaning regimes and clear signage."
• "The staff were BRILLIANT, Very Warm & Welcoming - keeping it Clean."
• "I just want to say that I know the cleaners work hard and are lovely."

Cons:

• "Great spacious gym, however changing room, showers and the floor area where the spa areas are is absolutely filthy."
• "Changing room need updating and regular cleaning, no basins provided!"
• "The changing room, showers and toilets are not clean!"
• "Showers were a bit dirty too and didn’t work properly."
• "However, the place is very dirty, disgustingly dirty in some places which is unacceptable for a £169 membership."
• "Dust all over the machines, floors covered in dirt and hair etc."
• "Cleaning standard is very poor, ladies showers filthy and mouldy."

Value for Money

Pros:

• "If you only go here twice a week you are effectively paying £15+ per visit which isn't far off having a personal trainer for an hour."
• "Yes it is expensive but I do think it was worth it."
• "The cost of membership does offer value to those who will use everything this gym offers."
• "It has great facilities, great and good value restaurant/pub."
• "Nice place to join good fun for family huge range of options available to improve your health and happiness great value of money."
• "This has been my gym for a decade its bloody expensive but I Can honestly say its with it if you go and you use the facilities."
• "Really impressed and worth the money!"

Cons:

• "For over 200£ payed for membership this is not what you expect going there."
• "I now pay over £150 a month. Is it still good value, for me yes as I use it so much but it is a chunk of money."
• "Have you seen the prices for this gym, just shy of £200 if you want the diamond membership."
• "The fees at this gym are incredibly high, no negotiation whatsoever."
• "Very poor value for money all round."
• "Considering the monthly membership fee I haven’t been impressed."
• "Not worth the money at all. Overpriced and the gym is always full."

Membership Management

Pros:

• "Kameron was fabulous from start to finish. Great interpersonal skills; very friendly; wonderful smiles; great sense of humour; not pushy but very encouraging and positive about the club."
• "Very impressed with the service we got from Alfie when enquiring about a membership for myself and my daughter."
• "Kameron was so helpful, when I came in to set up my David Lloyd membership."

Cons:

• "Very upset how Davidloyd let new managers dealing situations like this: Me, my partner and my son spent over £43 in their restaurant area and my son, which is 11 year's old was left at the restaurant by him self because he didn't want to follow us to swim."
• "Disgusting customer services for new members."
• "I have been trying to cancel my membership for months now due to the price increase (without notice) and I am being ignored after numerous emails from myself and my partner."
• "I don’t feel in the least bit valued as a customer and so…. I’ll take my money elsewhere as soon as my contract is up."
• "Very poor experience with the sales team in trying to join."
• "Called and asked about membership. I was asked why I wanted to join the gym. (I explained) I then was asked was I working !! Just wanted to join Gym !! They have to hide the prices as they are embarrassed at the cost."
• "Poor service. Had a tour booked was unable to attend tried to call to rebook no answer went there at 1pm was told no one could see me."

Additional Facilities

Pros:

• "Lovely outdoor pool."
• "The spa is beautiful and although busy at times, still very enjoyable."
• "Amida Spa at David Loyd is great. I get massages with Claire Thorley and manicures there every three weeks."
• "Lovely spa area inside and out."
• "The spa is also outstanding."
• "The pool is fantastic and I wouldn’t say overly busy and I often come both during the day and evening."
• "David Lloyd Beckenham has to be one of the best clubs I’ve been to!"

Cons:

• "The swimming pool is dirty."
• "Just the Outdoor Pool could do with a Clean, too many leaves & debris in there. But other than that, Spot on."
• "The chlorine levels in the spa are so high people regularly complain about feeling unwell."
• "The drains are sometimes smelly in the spa showers and the women’s showers which is quite unpleasant."
• "Far too often parts of the spa is closed for maintenance as it is again right now… for a month!"
• "Every time I have used the showers, I have found black worms in the showers, on the floor & walls of the showers."
• "After 10 years of being a member with access to multiple David Llyod clubs, the spa is now being sealed off from those who are members of other david llyod clubs unless you pay a premium membership rate for Beckenham only + spa."