Address: Stanhope Grove, Beckenham, BR3 3HL, United Kingdom
Phone: +442086626160
Rating: 4.0
based on 133 reviews.
Gym Facilities
Pros:
"The gym is really well equipped following a refurbishment earlier this year."
"The gym is brilliant and new equipment always being updated."
"You can only have this kind of gym and leisure centre in a remote residential area. It's huge. I mean it. It has it all, whatever you're looking for."
"Great spacious gym."
"They have numerous equipments."
"The facilities are great and there is lots of equipment in the gym."
"Refreshed, up to date equipment, (e-gym)."
Cons:
"The gym is deceptively poorly equipped- what they have, is spread out to look busy - but doesn't matter if the equipment is usually broken anyway!"
"The gym often looks a mess."
"The equipment I was interested in was very old and badly maintained."
"The gym gets very hot and humid which makes cardio hard."
"The gym floor has a heavy toxic masculine energy, with a few aggressive people treating it like a home gym."
"The gym itself has some good equipment however some of them do not fully work."
"The gym is always well over full capacity so hard to get on any machine."
Customer Service
Pros:
"I've found all the staff very friendly and welcoming- including the cafe and reception staff."
"The staff were always so friendly and smiley and so helpful."
"The staff are lovely and friendly and extremely helpful."
"Staff are helpful and friendly always greeted with a smile."
"The staff, who are always friendly despite having to deal with all types coming into the club."
"The staff are always so friendly and helpful!"
"Everyone in the Salon was so friendly and warm, I felt at home and pampered."
Cons:
"Worst place ever, staff is racist and have no sense to speak with a vulnerable person."
"The thing that irks me the most is how little the management team care."
"Very unprofessional, zero customer service, I been waiting 1 month for my refund of 550£."
"The customer service we have received has been rude, slow and inconsiderate and at times inaccurate."
"Staff mostly disinterested. Cafe staff completely ignore you when you go to order."
"Rude, disrespectful and unprofessional management from Adam."
"The staff are arrogant & have no customer service skills whatsoever."
Cleanliness
Pros:
"Love how they’ve made us feel welcome and safe on site, with robust cleaning regimes and clear signage."
"The staff were BRILLIANT, Very Warm & Welcoming - keeping it Clean."
"I just want to say that I know the cleaners work hard and are lovely."
Cons:
"Great spacious gym, however changing room, showers and the floor area where the spa areas are is absolutely filthy."
"Changing room need updating and regular cleaning, no basins provided!"
"The changing room, showers and toilets are not clean!"
"Showers were a bit dirty too and didn’t work properly."
"However, the place is very dirty, disgustingly dirty in some places which is unacceptable for a £169 membership."
"Dust all over the machines, floors covered in dirt and hair etc."
"Cleaning standard is very poor, ladies showers filthy and mouldy."
Value for Money
Pros:
"If you only go here twice a week you are effectively paying £15+ per visit which isn't far off having a personal trainer for an hour."
"Yes it is expensive but I do think it was worth it."
"The cost of membership does offer value to those who will use everything this gym offers."
"It has great facilities, great and good value restaurant/pub."
"Nice place to join good fun for family huge range of options available to improve your health and happiness great value of money."
"This has been my gym for a decade its bloody expensive but I Can honestly say its with it if you go and you use the facilities."
"Really impressed and worth the money!"
Cons:
"For over 200£ payed for membership this is not what you expect going there."
"I now pay over £150 a month. Is it still good value, for me yes as I use it so much but it is a chunk of money."
"Have you seen the prices for this gym, just shy of £200 if you want the diamond membership."
"The fees at this gym are incredibly high, no negotiation whatsoever."
"Very poor value for money all round."
"Considering the monthly membership fee I haven’t been impressed."
"Not worth the money at all. Overpriced and the gym is always full."
Membership Management
Pros:
"Kameron was fabulous from start to finish. Great interpersonal skills; very friendly; wonderful smiles; great sense of humour; not pushy but very encouraging and positive about the club."
"Very impressed with the service we got from Alfie when enquiring about a membership for myself and my daughter."
"Kameron was so helpful, when I came in to set up my David Lloyd membership."
Cons:
"Very upset how Davidloyd let new managers dealing situations like this: Me, my partner and my son spent over £43 in their restaurant area and my son, which is 11 year's old was left at the restaurant by him self because he didn't want to follow us to swim."
"Disgusting customer services for new members."
"I have been trying to cancel my membership for months now due to the price increase (without notice) and I am being ignored after numerous emails from myself and my partner."
"I don’t feel in the least bit valued as a customer and so…. I’ll take my money elsewhere as soon as my contract is up."
"Very poor experience with the sales team in trying to join."
"Called and asked about membership. I was asked why I wanted to join the gym. (I explained) I then was asked was I working !! Just wanted to join Gym !! They have to hide the prices as they are embarrassed at the cost."
"Poor service. Had a tour booked was unable to attend tried to call to rebook no answer went there at 1pm was told no one could see me."
Additional Facilities
Pros:
"Lovely outdoor pool."
"The spa is beautiful and although busy at times, still very enjoyable."
"Amida Spa at David Loyd is great. I get massages with Claire Thorley and manicures there every three weeks."
"Lovely spa area inside and out."
"The spa is also outstanding."
"The pool is fantastic and I wouldn’t say overly busy and I often come both during the day and evening."
"David Lloyd Beckenham has to be one of the best clubs I’ve been to!"
Cons:
"The swimming pool is dirty."
"Just the Outdoor Pool could do with a Clean, too many leaves & debris in there. But other than that, Spot on."
"The chlorine levels in the spa are so high people regularly complain about feeling unwell."
"The drains are sometimes smelly in the spa showers and the women’s showers which is quite unpleasant."
"Far too often parts of the spa is closed for maintenance as it is again right now… for a month!"
"Every time I have used the showers, I have found black worms in the showers, on the floor & walls of the showers."
"After 10 years of being a member with access to multiple David Llyod clubs, the spa is now being sealed off from those who are members of other david llyod clubs unless you pay a premium membership rate for Beckenham only + spa."