KFC Whitechapel - High Street Reviews Summary

Food Quality

Pros:

• "It's finger licking good and its Halal so you're already on a winner."
• "Food quality is pretty standard, service is acceptable but the actual place is awful."
• "Visited on busy Friday evening. It was full of customers but still got served fresh hot chicken."
• "Food was tasty and met the standards of KFC."
• "Best KFC in East London crisps are perfect no grease. Chicken Is the best."
• "The efficiency speed and service I was greeted with was exceptional."
• "I eat out KFC yum food came on time.I like this restaurant.good food taste nice."

Cons:

• "Chicken has been bad for some times. The wings are not as large as others kfcs that I've been to."
• "All 6 pcs chicken was burned."
• "The chicken didn’t taste right and wasn’t worth the money."
• "The chicken was cold on the inside, you couldn't even call the crust a crust."
• "Wings I have to say was pink inside and seem to be undercooked."
• "Chicken was very dry and looked as though they had been sitting around all day."
• "The chicken was over fried and oily."

Service

Pros:

• "The staff is too noisy and not professional but the orders are fast."
• "I am really happy with the manager named Tofail he handle the situation very nicely."
• "We were served in a timely manner with correct orders."
• "Fast service when not busy."
• "You manager this evening is a great asset. Thanks for your customer service and delicious chicken."
• "The branch staff is so kind and friendly despite being a fast paced restaraunt."
• "Really nice staff, specially the Team Leader, Imraan."

Cons:

• "Horrible quality, always mess up orders and the staff are every rude."
• "Waited for the team to finish arguing with eachother before being served."
• "Consistently poor service by staff, not motivated to serve, not bothered about customers."
• "Terrible service! The members of the staff are constantly fighting against each other."
• "Server Kamran was so rude."
• "Staff are very slow. Any order it will take up to 15/20 online or in the shop."
• "The staff here are unbelievably rude."

Cleanliness & Maintenance

Pros:

• "Good store, seems busy but smooth running store."

Cons:

• "It's often filthy inside, there are no seats only tables."
• "Place was very dirty no proper cleaning was done."
• "The whole restaurant was filthy bit of old chicken chips and sauces smeared across the tables and floor."
• "Hygiene is also full of questions as there's a rat problem in the kitchen."
• "Store is clean but not well maintained."
• "The place itself is often left uncleaned and quite filthy."
• "The place is so small that the smoke from the kitchen floods the counter area."

Order Accuracy & Efficiency

Pros:

• "This KFC is our go to when my husband and I visit London. The staff are so understanding and patient to work in such stressful situations."

Cons:

• "Went a few times (since I live close by) and in all of them I would either get the wrong order or different sides to the ones I've asked for."
• "Ordered food only got half what I ordered missed bargain bucket but got kids meals instead never received the rest of my meal after constantly ringing waste of 30£ never again."
• "Everytime i have been there, i either have a missing item, a wrong order or upsized meal(while i dint even ask for it)."
• "My Zinger Stacker burger had only 1 full size fillet piece inside instead of two."
• "I ordered shortly after 7pm it is now 10:15pm order was meant to be 40-65mins. Still waiting."
• "Service was terrible, took food home I found out half of my food was missing and called them and they never picked up."
• "We ended up waiting a further 15 minutes only to receive an email saying that our order has been cancelled."