The Hollybrook Reviews Summary

Atmosphere

Pros:

• "The atmosphere in this pub is very welcoming."
• "Friendly pub with a good choice of food and draught ales."
• "Nice outside areas as they have kept the pods."
• "Very welcoming, well priced, good hearty pub grub."
• "All in all a nice, family-friendly pub."
• "A Beautifully welcoming pub with friendly staff, great food and the perfect ambiance."
• "Good atmosphere."

Cons:

• "The atmosphere felt very rushed."
• "Atmosphere was a little noisy with small children present."
• "Dining was an uncomfortable experience and not enjoyable at all."
• "Used to be a very popular place bit seems a bit dead these days."
• "Live music was far too loud."
• "Don't understand why lights are so dim - 2 of us had to sit at a large table because it was the only well lit table."

Service

Pros:

• "Service is always friendly and efficient without being intrusive when you are eating."
• "Amazing food, we had the best food dining out for a long time, quick service, food hot."
• "A special thank you to the young waitress who looked after us brilliantly."
• "Very professional, friendly and helpful staff, lovely surroundings."
• "Staff are friendly and good selection of drinks on offer."
• "Staff were very friendly and helpful. The food came very quickly, and was very tasty."
• "Staff offer a professional and friendly service."

Cons:

• "The waiting staff including the kitchen staff didn't seem to know what was on the menus!!"
• "Lack of service!! Three bar staff behind the bar, two of them chatting to each other."
• "Bar staff seem uninterested in customer service, more concerned with conversing with each other and are just rude."
• "Bar staff was abrupt and rude."
• "The service was appalling with the offer of compensation laughable."
• "Staff looked irritated to have custom."
• "Staff taking our food was a bit rude."

Food Quality

Pros:

• "The scampi and chips were also fabulous."
• "Chicken burger was glorious. Really tasty and succulent breast in a bun with a lovely Chipotle mayo."
• "Just had a three course meal for a fixed price the food was delicious and a good size portion."
• "The food is top notch and price is reasonable."
• "The food was fantastic, each part of the mixed grill was cooked perfectly and the salmon en croute was beautiful with crumbly pastry."
• "I had the bacon and mushroom carbonara which was very tasty."
• "Food was amazing i had steak medium and was cooked to perfection."

Cons:

• "4 of us ate yesterday, 2 had the Sunday roast, disappointing, the potatoes weren’t edible due to the fact that we couldn’t cut them, everything on the plate had the 'stick in a fryer taste'."
• "Not the best meal I've ever had, Rump steak half of it I couldn't get the knife through it, the other half was ok, onion rings were burnt, my wife's steak was also very gristly."
• "Disappointed with our fish and chips today it was of the cheaper day time menu but it should have still been edable shame been before and it was fabulous."
• "Cold nachos with hardly any cheese or sauce."
• "The Sunday dinner was a real let down it was awfull & not home made like advertised."
• "When my steak came out it was very under cooked."
• "The food was very disappointing with the worst sirloin steak I have ever had, being very thin and practically all gristle."

Cleanliness & Maintenance

Pros:

• "The pub is clean, attractive and homely, situated in a really good location with plenty of parking."
• "Nice staff, cosy atmosphere, good free parking."
• "Plenty of car parking - cosy pub with log fires - lots of outside seating in the summer- well worth a visit."

Cons:

• "Tables sticky and wobbly!"
• "Even though a little loo roll down the toilet the toilet wasn't flushing, it was making a dripping noise the whole time and just wasn't coping with a bit of tissues."
• "The tables were all sticky as were the menus."
• "The ladies toilets constantly smell, this seems to be since the refurbishment of the pub was done."
• "Toilets were ok, water was absolutely freezing in both toilets."