Morrisons Reviews Summary

Staff and Service

Pros:

• "Tewkesbury Morrisons click and collect is very good with friendly helpful staff."
• "One of the best Morrissons that I've visited."
• "The manager at this branch is a star, donating food and produce to needy groups, nurseries, food banks and care homes."
• "Staff helpful and happy. Lady on pizza counter was great."
• "Very friendly staff and helpful... dropped a bottle of alcohol outside and was replaced without question when they really really did not need to, really appreciated."
• "The service is good, the staff are friendly, and the products are great, the store is clean too."
• "All the staff are friendly and really helpful especially at the tills and in the coffee shop."

Cons:

• "Dreadful cafe staff, so rude & unhelpful."
• "Creepy security man who followed a young woman, on her own, who was shopping for a box of tampons."
• "I noticed all staff are not very friendly.... also not helping whatever....."
• "Woman on the counter was rude."
• "The lady on the customer service desk seemed very put out that I'd brought the issue to her."
• "A rude member of staff that said 'help yourself' to my clearly disabled wife when asked if she would pass 2 packs of cheese."
• "Unfriendly, impatient staff shoving you out the way with laden trolleys."

Store Layout and Cleanliness

Pros:

• "Nicely laid out here they do pick snd choose salad to take out, nice fish & butcher's counters."
• "The store isn't that big but it was everything you'd need for a small town."
• "Car park much better now it's been resurfaced."
• "the car park massive !"
• "This store is very good, conveniently located in Tewkesbury between the three main areas, and can be accessed with no problem by bus, bike, walking or car, plenty of parking area."
• "One of the larger Morrisons stores with excellent free car parking and fuel station with car wash on site."
• "It's quite a big store, seemed to be very well stocked, spotlessly clean."

Cons:

• "The toilets were disgusting, broken and very smelly."
• "Stinks of fish! Poorly laid out store, could easily be half the size."
• "The shelves are frequently bare, for example fresh produce on a Monday evening."
• "It was horrible it has everything mixed up with fruit and vegetables with a row of cheese and then other things in between more vegetables."
• "Very tired store. It's all very packed in compared to other supermarkets."
• "THE WORST LAID OUT SUPERMARKET OF ALL TIME. Still a badly laid out shop, poor signage."
• "Quite dirty with zero attention to basic food safety practices."

Product Availability and Quality

Pros:

• "Great shop. their produce etc is fresh. looks great."
• "Excellent fruit and vegetables, bread and pizza, everything you are looking for in a large, well-served Morrison's supermarket."
• "I consider a nice local store, with great deal of fresh vegetables and fruits, meat, fish and pastries."
• "The fresh goods on sale are usually excellent."
• "Plenty of fresh foods available, such as salads; great that they sell vegan cheese, too."
• "This is probably the best stocked supermarket in Tewkesbury."
• "Wonderful supermarket always plenty of fresh product wide assortment off brands."

Cons:

• "The whole store is full up with nothing. If my ride home went past Aldi or Tesco I wouldn't have bothered."
• "Make your own pizza place rarely has pizza bases."
• "The shelves are frequently bare, for example fresh produce on a Monday evening."
• "The most poorly run supermarket I've every had the misfortune to be forced to use. Always out of stock of stock of more than one item you want to buy."
• "Shelves often with basic stock missing."
• "The shelves always appear empty and deli along with bakery are short supply late in the day."
• "Seems to be going downhill. Lots of empty sales bins in the fresh produce section and have to go to Tescos to fill my order."

Customer Experience

Pros:

• "Got some shopping..had a fry up..did my laundry..got a newspaper...filled up on diesel and used the very spacious and clean toilets...i may just come and live at Morrisons..its better than home!"
• "I felt fairly safe shopping and the sanitizing arrangements were in place."
• "The checkout assistants are all very helpful and give me very Good feelings."
• "I'd Heard so much about the bad organisation at other supermarket s I was very anxious in going as it's my IST time out for 4 months but was pleasantly surprised how organised they are well done."
• "Excellent, efficient, wonderfully polite and friendly helpful staff at the cafe and in the whole store."
• "Cafe varied menu reasonably priced and special offers for dining after school."
• "Usually good value Good Variety of stock and end of day bargains."

Cons:

• "Horrid experience. Go elsewhere."
• "Useless staff, understaffed. Heavily rely on self service tills. Always ques. Avoid like the plague."
• "Absolutely dreadful! A very frightening experience, no social distancing, no limiting amount of customers in store, aisles block with staff filling shelves."
• "Called in Saturday covid aware what a joke hardly anyone using sanazier security man stood doing nothing inside shop crowded could not keep distance if wanted to."
• "Came especially for kids to eat free. They didn't have much choice of drinks and the snack bags had run out."
• "Offers of wine say for example 2 for £10 ... But never have enough stock."
• "The Cafe at Morrison's in Tewkesbury. The food I wouldn't give it to pig's."