Address: Caernarvon Rd, Cheltenham, GL51 3BW, United Kingdom
Phone: +441242862660
Rating: 3.9
based on 130 reviews.
Customer Service
Pros:
"A massive thank you to the Customer Services team at this store who went 'above and beyond' to get me a Fireman Sam cake."
"The staff are always very friendly and helpful."
"Staff here were extremely helpful."
"Nice food friendly staff."
"Quite simply the very best in food shopping."
"Lovely store! This trip was extra special because of their fabulous staff named Debbie who goes all out to help me."
"I wasn't well in the store, and the staff were absolutely wonderful, kind and helpful."
Cons:
"Not good sadly. Empty shelves staff trying to restock blocking the aisles."
"Service awful."
"Staff not helpful."
"The male waiter was very rude."
"Terrible meal in the cafe!! Staff not helpful, no one came to seat us even though it said to wait at the sign."
"Zero customer service, needed an age-restricted authorization waited a while one member of staff chatted to a customer who had finished their shopping."
"All staff need a good training."
Store Cleanliness and Layout
Pros:
"As supermarkets go this is a nice clean store."
"Very clean store with a wide range of items."
"Morrisons has had a make over since my last visit and what a delightful surprise it was, very clean and well laid out."
"The store was well-stocked and clear of clutter."
"Otherwise clean and tidy with nice wide aisles."
"The store is clean and tidied to a good standard."
"Update: all cutlery is thoroughly cleaned and everything is to a really high standard, cafe is kept beautifully clean."
Cons:
"Hot drinks machine was disgusting, various half empty cups and lids lying around."
"the shop in general is okay however I have noticed that in this shop there is a bad smell a bit like old meat."
"When I visited, there were leaks everywhere, hardly anything on the shelf."
"Water all over the floor by the flowers. Member of staff stood in the water filling shelves. No warning signs up."
"Empty shelves, wet floors, tills not tended from something like 7pm."
"Visited about 6.40pm and my impression of the refurbished store is poor."
"5pm on a Friday night, no Hot chickens again. Deli meat counter empty, again."
Product Availability and Quality
Pros:
"Well stocked supermarket."
"Larger store than the Evesham Morrisons, so larger store. Ample parking available including disabled and child friendly."
"Large and full store, there's lots of great products at competitive prices."
"Excellent produce. The only supermarket in Cheltenham to have a fresh fish, butcher and deli counters as well as Waitrose."
"I only go to Morrisons for the fresh salad that you stick into a tub and the Morrisons raspberry or strawberry fresh donuts, best around by miles."
"Lovely large Store with a great range of food, drink, toiletries, household goods, newspapers & magazines, children's clothing, & a good selection of Halloween & Christmas items."
"Had a bacon and sausage roll which was very tasty with a pot of tea."
Cons:
"It often has no or little choice. Eg had to get full fat creme fresh as no half fat."
"The sandwich filling was delicious, but the bread was slightly stale."
"Went for breakfast...not good. Food and drinks cold, ordered a child's dippy egg, it came out uncooked."
"Food all very over cooked! Not impressed at all, black pudding was rock hard, chicken was black from being over cooked rather then a golden brown!"
"Went in on Saturday prime time no ham on deli waiting on delivery."
"Popped in for some ready meals but found it quite limited compared to Asda and Sainsburys."
"Breakfast dishes are good, but so so on the lunch stuff."
Store Experience and Facilities
Pros:
"Feb 22. First time in for couple months and store is being modernised... already looks much better."
"The new Brew just in to the store on the right before the swing gates is an excellent addition to the store."
"Prices are generally quite good, especially the weekly offers."
"They have various selections of items, very organized and clean."
"The only supermarket I reckon in town where you can find anything you wish and at affordable prices."
"They have a decent little cafe with great food and service, very reasonably priced and good portions."
"Check out (pun) the Breakfasts in their cafe a small price for a Big start to the day."
Cons:
"Sad to see many of your covid protections have gone no hand sanitizers or trolley spray no staff to see this being done no mask checks either."
"Problems at Hatherly cafe with a young manageress who could not be bothered to even fetch a lemon for a cup of tea."
"Not enough staff to cope when it’s busy, they are rushed off their feet trying to manage."
"In order to construct these new facilities they have done away with the customer service area."
"Don't call it a hot deli; it's just a hot chicken counter now."
"The disabled parking is a bit of a distance from the entrance and you have to cross the busy carpark exit."
"Very little child parking and the entrance is really annoying to get to with a trolly due to curbs about the doors and pillars."