Morrisons Reviews Summary

Customer Service

Pros:

• "A massive thank you to the Customer Services team at this store who went 'above and beyond' to get me a Fireman Sam cake."
• "The staff are always very friendly and helpful."
• "Staff here were extremely helpful."
• "Nice food friendly staff."
• "Quite simply the very best in food shopping."
• "Lovely store! This trip was extra special because of their fabulous staff named Debbie who goes all out to help me."
• "I wasn't well in the store, and the staff were absolutely wonderful, kind and helpful."

Cons:

• "Not good sadly. Empty shelves staff trying to restock blocking the aisles."
• "Service awful."
• "Staff not helpful."
• "The male waiter was very rude."
• "Terrible meal in the cafe!! Staff not helpful, no one came to seat us even though it said to wait at the sign."
• "Zero customer service, needed an age-restricted authorization waited a while one member of staff chatted to a customer who had finished their shopping."
• "All staff need a good training."

Store Cleanliness and Layout

Pros:

• "As supermarkets go this is a nice clean store."
• "Very clean store with a wide range of items."
• "Morrisons has had a make over since my last visit and what a delightful surprise it was, very clean and well laid out."
• "The store was well-stocked and clear of clutter."
• "Otherwise clean and tidy with nice wide aisles."
• "The store is clean and tidied to a good standard."
• "Update: all cutlery is thoroughly cleaned and everything is to a really high standard, cafe is kept beautifully clean."

Cons:

• "Hot drinks machine was disgusting, various half empty cups and lids lying around."
• "the shop in general is okay however I have noticed that in this shop there is a bad smell a bit like old meat."
• "When I visited, there were leaks everywhere, hardly anything on the shelf."
• "Water all over the floor by the flowers. Member of staff stood in the water filling shelves. No warning signs up."
• "Empty shelves, wet floors, tills not tended from something like 7pm."
• "Visited about 6.40pm and my impression of the refurbished store is poor."
• "5pm on a Friday night, no Hot chickens again. Deli meat counter empty, again."

Product Availability and Quality

Pros:

• "Well stocked supermarket."
• "Larger store than the Evesham Morrisons, so larger store. Ample parking available including disabled and child friendly."
• "Large and full store, there's lots of great products at competitive prices."
• "Excellent produce. The only supermarket in Cheltenham to have a fresh fish, butcher and deli counters as well as Waitrose."
• "I only go to Morrisons for the fresh salad that you stick into a tub and the Morrisons raspberry or strawberry fresh donuts, best around by miles."
• "Lovely large Store with a great range of food, drink, toiletries, household goods, newspapers & magazines, children's clothing, & a good selection of Halloween & Christmas items."
• "Had a bacon and sausage roll which was very tasty with a pot of tea."

Cons:

• "It often has no or little choice. Eg had to get full fat creme fresh as no half fat."
• "The sandwich filling was delicious, but the bread was slightly stale."
• "Went for breakfast...not good. Food and drinks cold, ordered a child's dippy egg, it came out uncooked."
• "Food all very over cooked! Not impressed at all, black pudding was rock hard, chicken was black from being over cooked rather then a golden brown!"
• "Went in on Saturday prime time no ham on deli waiting on delivery."
• "Popped in for some ready meals but found it quite limited compared to Asda and Sainsburys."
• "Breakfast dishes are good, but so so on the lunch stuff."

Store Experience and Facilities

Pros:

• "Feb 22. First time in for couple months and store is being modernised... already looks much better."
• "The new Brew just in to the store on the right before the swing gates is an excellent addition to the store."
• "Prices are generally quite good, especially the weekly offers."
• "They have various selections of items, very organized and clean."
• "The only supermarket I reckon in town where you can find anything you wish and at affordable prices."
• "They have a decent little cafe with great food and service, very reasonably priced and good portions."
• "Check out (pun) the Breakfasts in their cafe a small price for a Big start to the day."

Cons:

• "Sad to see many of your covid protections have gone no hand sanitizers or trolley spray no staff to see this being done no mask checks either."
• "Problems at Hatherly cafe with a young manageress who could not be bothered to even fetch a lemon for a cup of tea."
• "Not enough staff to cope when it’s busy, they are rushed off their feet trying to manage."
• "In order to construct these new facilities they have done away with the customer service area."
• "Don't call it a hot deli; it's just a hot chicken counter now."
• "The disabled parking is a bit of a distance from the entrance and you have to cross the busy carpark exit."
• "Very little child parking and the entrance is really annoying to get to with a trolly due to curbs about the doors and pillars."