Address: Industrial Park, Warren Rd, Green Ln, Featherstone, Pontefract WF7 6EL, United Kingdom
Phone: +441977695111
Rating: 4.3
based on 122 reviews.
Installation Service
Pros:
"The installation crew were equally professional. they turned up punctually and quickly got on with the job."
"The installation team were excellent. Grafting with heavy panels in the rain, they were very professional and clearly knew their job."
"The garage was built exactly as I had ordered and was erected, in the rain, in four hours, which I thought was amazing."
"A great team of lads lead by Shaun installed it very hard workers."
"The installation lads were polite, hardworking, very professional and left the site clean and tidy."
"The guys arrived and had the building up in a day."
"The installation team worked exceptionally hard on a very hot day and solved a couple of problems that arose without any fuss."
Cons:
"We had a hiccup initially, they never turned up and we had to ring to find out the driver hadn't turned into work."
"Seemed the fitters were in a rush to leave and it was finished to a poor standard and we were left feeling disappointed."
"Rubbish was thrown & left down the back of garage."
"The installation was a disgrace."
"nearly every panel damaged, panels not lining up, window with massive gaps around it, door was damaged, fascias were damaged."
"Shoddy workmanship, I had to get a builder in to rectify their mistakes."
"BEWARE OF THIS COMPANY! I ordered a £6000 garage from them, 3 months later the installers arrived after already doing a 12 hour day installing a garage elsewhere."
Customer Service
Pros:
"The service we received from the 1st visit to the agent to the installation and the after sales services were 1st class."
"Hanson Garages have provided excellent customer service from start to finish."
"The customer service Manager, Amy, was nothing but wonderful, she dealt with a minor issue extremely quickly and professionally."
"The office staff were helpful and resolved a small issue with the design quickly and in a friendly manner."
"Excellent after sales service."
"Some issues with the original delivery and build were swiftly resolved without argument and in a timely and professional manner."
"Great service throughout from agent to delivery and installation team, very professional, knowledgeable, polite, clean and tidy."
Cons:
"The overall service could be improved with better communication."
"Hansen Garages after sales are absolutely diabolical."
"Sadly after sales and problem solving are not up to par."
"Think very carefully before you buy one of their concrete garages with a Cembrit corrugated roof! Not fit for purpose and absolutely disgusting after sales support."
"After some damage to my base by sloppy installation the company bluntly refused to get involved to rectify the matter."
"Whilst I like the look of the unit, I feel that Hanson's customer service is terrible."
"The guy at Hansons is rude unhelpful."
Product Quality
Pros:
"Very happy with the new Hanson garage we have had installed at my property through white rose buildings Ltd."
"5 star company selling a 5 star product."
"Would highly recommend using Hanson Garages, they are a company who will go that extra mile to give you what you want."
"Very impressed with the workmanship and materials."
"The garage is very good quality."
"Our new workshop is superb and came in at a much lower price than we expected for such a large building."
"A good Quality garage at a good price compared to having a brick garage built."
Cons:
"I would advise everyone not to purchase a garage from Hanson. The quality is poor and the customer service worse than the quality."
"that disappointed I could cry after spending 9 grand on garbage the building is not square the garage door won’t work and isn’t safe."
"window was left with silicone in only half of the frame."
"The garage door is P..sing in water all around it... the timber frame to concrete panels have not been sealed."
"Worst garage ever, had my garage up now for over a year and half and it's still damp and just about all the concrete sections are all mouldy with it being so damp."
"Sadly not only does our new garage let in water there are other areas of poor quality, very poor fitting and poor professionalism."
"Bought a top of the range garage costing £5500, erected in November 2020 am yet to use it as it is not dry."