"Nathan was super helpful, not pushy but made sure I was knowledgeable to make my own decisions."
"Brilliant service, not pushy at all and had a great selection of cars."
"They're not your typical pushy car salesmen they're so friendly and they went over and above to get my car ready."
"Even though they couldn't make the deal I wanted they were dead up front about it."
"Quick and amazing customer service; went in with eyes on a Seat Ibiza for my first car and within about 30 minutes we had everything sorted."
"Just went to view a car, and the staff could not have made it easier. No pressure, no chasing."
"Wouldn’t even give this a 1star if I could. AVOID!spent6k on a car our first time saving up that much and less than 13 mths later a fault which we were assured was sorted before sale happened."
"The best customer service you will ever have, seriously. Believe it or not, Craig is not yet another pushy salesperson."
Cons:
"The worst experience I have ever had when buying a car, I asked for the car to be checked by my garage before buying, got a phone call saying car was ready and told them it hadn’t been to my garage yet."
"Visited here, cars are terrible state, scratched dented and poor state, overpriced and dodgy."
"Sold me a death trap. The catalytic converter had split off they refused to fix it within 3 weeks, brake pads and suspension went after 6 weeks."
"I was sold a car and no information about any issues was disclosed to me. Once it was delivered the windscreen had a chip."
"Absolutely shocking company to buy a car off, I am really disappointed I had to give them 1 star."
"I wouldn’t recommend this company at all. I’ve been messed around with a faulty car since 19th April 2023."
"Do not buy from this garage if you value your life. Sold me a car without brakes, turbo and faulty electrics plus more."
"Absolutely wouldn’t recommend this garage, they were eager to take the money but post sales support terrible."
Vehicle Condition and Quality
Pros:
"Bought a Vauxhall Insignia at the beginning of May and must say that the staff were friendly and helpful."
"Bought a car from Crown, no pushy salesmen just left to look round. When found a car I liked Nathan was the one who looked after us."
"Crown Cars delivered an exceptional buying experience. Their impressive range of clean cars and the friendly and approachable staff made me feel welcome."
"As an enthusiast, I appreciate Stuart and Joe's honest advice when buying a specialist performance car and his technical knowledge was great."
"Brilliant guys - went above and beyond in ensuring that the car came off the forecourt in a standard that they’d be happy to purchase it in."
"I travelled from Gateshead to pick up my new beautiful Audi RS3 today after great service from the team here."
"unbelievable service, messaged on the Friday and had agreed to purchase by Saturday. The staff were very friendly and explained everything to us."
"Bought a lovely RS5 from here. Dealt with Wayne and he was very helpful whenever I had questions."
Cons:
"There are no guarantees that a second-hand car won't have a problem, and so it was with the one I bought from Crown. Though the car itself was/is great, it had a recurring issue."
"So far, and after the free 3 month warranty run out, it has needed a new timing belt, a new steering rack, a rear spring which had broken, a leaking fuel filter and now this week a new clutch and dual mass flywheel."
"I bought a car from here the old fashioned way, face to face. The experience was great, unhurried and pleasant. Stuart was polite and knowledgeable."
"Sold me a death trap. The catalytic converter had split off they refused to fix it within 3 weeks, brake pads and suspension went after 6 weeks."
"Bought a car back in March from here and was told straight off the bat from buying it, that it needed a new resistor for the air con and that they would order it for me."
"Bought an insignia from these as I really thought they were a half decent company, they let us test drive it on the Fri and then I drove it home Mon. At 60mph the car was shaking terribly."
"Do not buy a car from this company they do not honour standard warranties they are rude, they sold me a vehicle that Within 2 weeks was faulty refused to fix."
"Appalling service and garage! Bought car 13 weeks ago been in garage 3 times! Just had to replace brake pads and discs today costing £395."