Halfords - Hendon Reviews Summary

Customer Service

Pros:

• "The gentleman who attended to me this evening was extremely pleasant, knowledgeable and went way beyond my expectations."
• "Everyone was very attentive to their customer and helpful."
• "The Staff at the entrance greeted and helped me in choosing my product. He was efficient and very supportive."
• "I Found staff to be very polite professional courteous and helpful."
• "All the staff at the West Hendon branch were exceptionally professional, pleasant & helpful."
• "Peter the fitter was an absolute superstar for me today."
• "Monica served me and could not have been more helpful."

Cons:

• "not sure if there's been a staff change in recent months but I used to have great experiences here, everyone WAS helpful."
• "Do not waste your time and money with any Halfords store and instead go to an independent retailer who will spend more time and do the job properly."
• "If you’re thinking about buying an audio system, don’t bother, I was told I’d have to wait 2 MONTHS !!!!!!."
• "Take your bike here if you have loads of time to waste and like coming back and forth to the store because they forgot something by pure lack of attention or hurriedness."
• "Poor customer service at counter wastes time."
• "Very unprofessional staff."
• "Had a terrible experience with the bike repair service at Halford's."

Product and Service Quality

Pros:

• "They’ve fitted the dashcam nicely on my car."
• "Highly recommend this shop. My daughters bike came earlier than expected which was great."
• "Top class service and getting a battery fitted to my Mercedes CLS."
• "Charlie immediately recognised the problem and replaced the tyres with top quality ones on the spot and free of charge."
• "I just had my bike repaired under the Government scheme. George, the engineer, serviced, repaired and got my bike back like new."
• "I bought a Carrera Kraken in July 2023. After three months of riding, the bike has proven to be excellent."
• "Great service from Marilyn. She recommended the perfect bike."

Cons:

• "We went to bike department and they told us that they don’t keep parts for scooters and we have to speak to the store manager!"
• "I am cycling 8 miles 5 times a week yet I have to return with my bike almost every fortnight as something’s always left in poor condition not fixed."
• "In month 5 the gears start not changing properly and many times stuck."
• "After 3 weeks the front brake start losing the power and after 4 months stop working."
• "It’s the same understaffed Halfords where you have to wait over 10 minutes in queue."
• "This is terrible severe. When you make order and told you come tomorrow to pick up you expected everything to be ready and just to pick up."
• "Lazy incompetent bike staff. Booked in my bike for a simple adjustment that could have easily been done bearing in mind the shop wasn’t busy."

Staff and Expertise

Pros:

• "I really appreciate the effort put in place to fixed my bicycle, Hendon Halfords you guys are amazing👍."
• "If i could put 10 stars I would. George from the cycle repair team looked after me today."
• "Both Kanti & Hatiff's knowledge and professionalism along with their helpfulness just made a huge difference to my experience."
• "Andre is the best bike mechanic or bike assessor I have ever come across in any bike shop ever."
• "The guys in the Bike section are awesome. Fun, helpful and knowledgeable."
• "The men in there were so helpful. They quickly sourced the correct bulb for me and fitted it all before close of business play."
• "These guys are heroes when it comes to anything with kids bikes."

Cons:

• "The staff are not the best and can often pressure you into buying things you may not want or need."
• "The problem with Halfords is that they will try to get your bike fixed in 20 minutes however if there is another problem such as faulty brakes they will force you to book an appointment which will most likely be on another day."
• "The MOT centre here is extremely poor - customer service is appalling, very unfriendly."
• "I'd suggest avoiding buying a bicycle here, the mechanics have very limited knowledge on building/adjusting bikes."
• "They have maybe one or 2 people that know what they are doing but because those two people are carrying the whole store even their customer service and attention to detail is compromised."
• "Halfords are really bad, and it's not just this Halfords store but others too. I went in for a puncture repair (£14) at 8am, only for the same wheel that they 'fixed' to go flat less than 1 hour after 'fixing'."
• "The customer service is very bed."