Hunters Estate & Letting Agents Sheffield Crookes Reviews Summary

Communication

Pros:

• "From the start to finish they have amazing communication skills and do so very quickly."
• "Excellent communication and they have always kept me in the loop."
• "I have had a regular phone call from her to check in on progress and she has been fantastic with her communication."
• "Amy Buckley was proactive in chasing others in the chain and always kept us up to date."
• "I particularly appreciated the fact that she contacted me every week to keep me informed of progress, even when there was nothing to report."
• "Kept up-to-date from start to finish, professional friendly service thank you."
• "Very quick to answer emails to my questions etc."

Cons:

• "Hunter's were appalling at communicating with us."
• "However the receptionist’s customer service was atrocious."
• "Terrible at communicating and fixing issues with the house."
• "We didn’t receive any contact about the new tenancy until after it started, and the communication regarding deposits has been poor."
• "I have called multiple times to speak to someone, to which I am told I will get a call back – and never do."
• "I have sent emails asking for communication and for something to be done about it – and had no reply."
• "The staff at the Crookes branch are highly unprofessional, rude, dismissive and have no manners."

Customer Service

Pros:

• "Max was able to expedite a fast and efficient move even within the context of the second lockdown recently."
• "Oliver priestley has been professional, helpful and friendly from the very beginning and continues all these when doing the checks on the property once we moved in."
• "Max was efficient, friendly & professional, and made the process very easy."
• "She really went above and beyond to get us through the process."
• "This really made moving house easier for us."
• "Joe Foster was incredible every step of the way from viewing the property right through to collecting the keys!"
• "He always listens to our concerns and when our oven blew he was straight on it as fast as he could."

Cons:

• "When you move out they rob you for your bond absolutely appalling service."
• "Awful estate agents. DO NOT RENT WITH THEM."
• "Young staff that have no interest in customer service."
• "Once you have signed a contract with this estate agent, you will suddenly become completely unimportant and you won’t receive any kind of customer service."
• "Over the past two months, Hunters have refused to do anything about a leaking roof that I have had to endure in a rented house."
• "Do not rent with hunter's unless you're happy to spend time living in substandard rental conditions and fighting for money that is rightfully yours."
• "Rented from hunters and had problems the whole time I was renting."

Staff Performance

Pros:

• "Oliver Pristley to offer an outstanding service. Oliver is friendly, professional and knowledgeable."
• "Joe Foster has been absolutely ace in helping me secure tenants for my investment property in Sheffield."
• "I received exceptional service from all members of the Hunters Crookes team when I recently sold my house in Broomhill."
• "I have nothing but the highest praise for Amy Buckley at the Crookes branch of Hunters."
• "Joe is an amazingly responsive agent."
• "Eve in particular has been so helpful in promptly replying to any issues."
• "Amy Buckley is an incredibly hard working person and always has a happy disposition."

Cons:

• "The little lad Michael is clueless."
• "However the receptionist’s customer service was atrocious."
• "When viewing, Olivia didn’t even know the layout of the house or where the boiler was and then told me lies on the phone twice as they were obviously processing an application."
• "The staff at the Crookes branch are highly unprofessional, rude, dismissive and have no manners."
• "Young staff that have no interest in customer service."
• "Then when we'd finally had enough of them and the landlord they conspired with the landlord to try and con us out of our deposit."
• "A very shocking service! Me and my partner were looking for a rented property for long term as our son grew up."

Property Management

Pros:

• "We will always recommend Hunters on Crookes to everyone that requires a dedicated personal service to rent, buy or sell a property."
• "We reached out to hunters for the property we are staying in now and they were excellent in getting us vetted and ready to move in."
• "Their prices are competitive and we have full confidence that they have our and our tenants best interests at heart."
• "Been in the house for over the month now and Hunters manage the property still. No complaints so far."
• "When a property was about to become empty Oliver worked tirelessly to find a suitable new tenant."
• "The new tenant is moving in happy to have found a suitable new home."
• "Their great local reputation means that when tenants have moved on the properties are re let very quickly."

Cons:

• "The front garden was a MESS, when we first started the tenancy."
• "We were left with a house that was not adequately insulated in the winter."
• "I now have a rotting ceiling that leaks water into the master bedroom, I have sent photos, yet no one seems to care."
• "Over the past two months, Hunters have refused to do anything about a leaking roof that I have had to endure in a rented house."
• "Crooked in Crookes - Had offer accepted on a property by vendor and confirmed by Hunters in email... One of the subsequent viewers made a higher offer than mine which was then also accepted."
• "As a landlord the quality of the service is very poor."
• "We will be avoiding at all costs in the future."