Address: 237 St Albans Rd, Watford, WD24 5BP, United Kingdom
Phone: +441923243429
Rating: 4.5
based on 115 reviews.
Cost and Pricing
Pros:
"Very good prices also some other vets charge nearly quadruple what medivet charged me."
"The end cost, whilst not cheap, was I thought very reasonable considering the time of day and the long appointment time I had."
Cons:
"When booking an app we asked the reception for a very rough estimate of the costs... After the visit we were presented with a bill of £56.17."
"It’s just too expensive to own a pet."
"I just can’t believe how outright extortionate their prices are."
"VEEY expensive compared to other local vets."
"Absolutely disgusted to be told that as the vet could not verify the dogs insurance cover until the morning and I didn't have £1600 to pay out immediately at 1am."
"Please explain to me why there is a £90 charge if your pet is in need of help on a Sunday?"
"Medivet charge extortionate prices as well."
Staff and Service
Pros:
"HI I HAVE TAKEN ALL MY DOGS INTO MEDI VET AND THE SERVICE IS GREAT. VERY NICE PEOPLE AND ALL HAVE TIME FOR THE ANIMALS AND YOU."
"Everyone is kind, caring and clearly has a passion for the job they do."
"I cannot thank all the wonderful staff at Medivet Pinner enough for caring for our little puppy Missy... Each & every member of staff that has been involved in Missy's care has been fantastic, so kind, caring & professional."
"Had to do the hardest thing any pet owner has todo over the weekend but the staff was amazing so thoughtful and caring."
"Always so helpful, friendly, caring!!!! I very rarely have to wait ages to be seen when I've booked an appointment."
"The staff are always very welcoming and friendly to us and our dog, always greeting her by name and making a fuss of her."
"The staff were very compassionate and understanding towards me in what was a very upsetting time."
Cons:
"Not a great experience. Slow to call back or have an appointment placed. Test results always take longer that expectand and are followed by a number of calls until they reply."
"They have then failed to submit my claim form, I had to chase for it to be emailed."
"I am upset because of the wrong treatment for my pet, the outrageous amount of money I had to pay for nothing and the unbelievable awful service in general."
"Do not go to krzysia Malkiewicz night surgeon at watford branch. No compassion she is disinterested in small animals."
"No remorse, no compassion and very heartless."
"Appalling service. Have had repeated issues with appointments being cancelled last minute and lack of information."
"Awful service and clinic - they do not know what they are doing! I brought my dog in... he ended up dying after an hour in their hands. I received an invoice for £900 for his death."
Facilities and Accessibility
Pros:
"Fantastic hospital with specific areas for dogs and cats."
"Always able to get an appointment at a time/date that suits and they are open 24 hours a day."
"They are 24/7 which is a great peace of mind."
Cons:
"Our dog had diarrhoea for a few days so contacted them to see a vet went along today (Sunday)at 11:15 and was given confusing and worrying info from the get go."
"The cat waiting area had a huge dog in it which massively stressed our cat."
"Not a good place.. booked in at 12, came in at 11.55, told it was a 20 mins wait, though booked in at 12.. so got asked to come back in 20 mins, we came back to only be re booked in and now waiting 45 mins for an injection.. not a happy dog."
"In the end we arrived early and then had to wait nearly half an hour after our appointment time before we were seen."
"I phoned ahead to say that we might be a few minutes late to which I was informed this wasn't acceptable as they 'have to run to schedule'."
Professionalism and Expertise
Pros:
"Once in with the Vet, she seemed to know plenty and reassured us about that our cat was healthy."
"Finally, know who is an exotic vet. Pablo is amazing, friendly and kept me updated."
"Wonderful vet.took my spaniel who was lethargic & obviously poorly.we didn't have a clue what was wrong.the vet went over our dog 'with a fine tooth comb' & found the problem."
"The vet seemed very knowledgable and they went out of their way to help me."
"The vets are so thorough and knowledgeable in what they do."
"The vets are amazing, we have been in multiple times with an ongoing skin condition and instead of just giving antibiotics, they decided to try something less invasive to start with."
"Everyone at Medivet was GREAT!! They did a wonderful job looking after my rabbit, doing his operation, looking after him before and after, and keeping me and my daughter informed!"
Cons:
"Took my cat into medivet for an emergency appointment as she was vomiting, not eating, acting strange and hiding... from what we can see they did absolutely nothing while my cat was in their care."
"They said our dog was stable for surgery 4 hours later during surgery got a phone call saying he was bleeding to much even though they said he was stable for surgery they just want your money."
"Don't ever go to Medivet had a very bad experience in the past inexperienced and even incompetent of conducting basics for my cat of an annual health check and jabs - horrendous place."
"My rabbit ended up needing to get put down the vet doctor botched up the first attempt."
"Took my senegal parrot in the vets £77 to be told that he doesn't know enough about exotics."
"incorrectly identified a problem as a minor issue, now at new vet they have said it’s very serious / potentially life threatening."
"A mistaken prescription has led to an overpayment and it has taken weeks and many calls to try and get a refund."