easipetcare - Reading Reviews Summary

Customer Service

Pros:

• "Very good customer service over the phone and in person."
• "Reception staff very friendly and helpful, the Vet was very professional how she work around all the problems with our pet."
• "The staff were professional, warm, and attentive."
• "Rang at 5pm, as my cat has been Sick for the past 2 days, and they got us in for 6.40. receptionist was very helpful."
• "The staff at Easipetcare in Woodley always greet us and remember me and my dog - and my previous dogs!"
• "Fantastic caring staff greeted me and put me at ease."
• "The staff were fantastic, I can’t fault the team at all."

Cons:

• "Receptionist was not nice actually quiet aggressive."
• "The young lady on the desk is very rude and doesn't seem to have any care for customers."
• "The receptionist I spoke to was extremely rude."
• "To the manager Abby for the practise I am very disappointed in your receptionist they have very bad attitude, they not been trained propely, they are not very nice."
• "The brown haired women on front desk was incredibly rude, blunt."
• "I’m heavily pregnant and arrived 5 mins late due to having to register my car on the pay and display, after being greeted by a very obnoxious receptionist I was turned away for my dogs vaccinations."
• "Receptionist she was absolutely not helpfully, she look she didn't been propely train in costumer service."

Facility Cleanliness

Pros:

• "It is a great vets but bear in mind even with booked appointments you still might have a wait."

Cons:

• "Take that star as a minus!! AVOID!! at all cost the place is filthy, floors are visibly dirty as you walk on them your shoes stick to them!"
• "The vet practise dirty and unsanitary."
• "Until they were take over by another company these vets were a sensible price and were worth going to as staff were good and although not state of the art, the consult rooms were ok. Now the staff seem over worked and rooms are left untidy with dog hair on the tables and various things left on countertops."

Value for Money

Pros:

• "We would also like to mention how good and reasonable their price was."
• "It’s competitively priced."
• "The charges for their services is the best for miles around, I cannot praise their work enough, extremely professional always."
• "Of course their prices are much cheaper than other vets but I would have paid more for the service they provided us."
• "The prices are good."
• "Very reasonable prices too."
• "The prices are clear and very reasonable."

Cons:

• "This vet used to be really good but the past few years it had gone really downhill but prices have kept going up!"
• "Just because a place is cheaper it doesn’t mean it’s any good."
• "You get what you pay for."
• "Lots of hidden costs if you are not careful!"
• "Please be aware of the consultant fee, they charge this fee on every visit even though your dog come back for ongoing treatment."
• "Should join the club 'Rip of Britain'."
• "Eye drops then cost me approximately £26 for a small 3g tube."

Professionalism

Pros:

• "The staff were professional, warm, and attentive."
• "Highly recommended, Professional from first call to visit practice, easy to get to, easy to park, Veterinary staff courteous and professional."
• "The veterinarians even more helpful, and they don't get you to pay out for unnecessary procedures."
• "These vets are so professional and extremely competent."
• "My cat saw an absolutely amazing vet, who tended to a very nervous cat with compassion and understanding and was incredibly patient and professional."
• "The vet we saw was very efficient and quickly diagnosed him."
• "The vet who gave my puppy who gave her her vaccination last night was amazing with Her, and put all of us at complete ease."