Address: 50A Hall St, Dudley, DY2 7BT, United Kingdom
Phone: +441384252509
Rating: 4.6
based on 125 reviews.
Staff and Service
Pros:
"Brilliant! I wouldn't take my dog anywhere else. I was worried about my dog out of hours, and they were fantastic!"
"They cared for her, and for us, with gentleness and total respect."
"The best vets I can think of the staff are really friendly and good at there job."
"Brilliant service from vets and vet nurses who genuinely care about the welfare of your pet."
"Everyone was friendly and kind and made a stressful situation much better."
"The staff were so loving and caring."
"Great staff and nice big surgery."
Cons:
"They were unsympathetic when I explained my reluctance to bring her in."
"I don't really know what to take from this experience with them except I wouldn't trust their diagnosis...."
"To our knowledge never once had Blacks vets tested for it or even considered it."
"Worst experience ever at this vets, they basically made my dog worse than he was originally."
"Myself and my partner went to Blacks Vets Dudley on 24/10/17 and were greeted by the amazing reception staff, as our Rat, Crash had a checkup appointment, we were seen by a Dr Forde, who handled our Crash in a manner that I believe was despicable."
"Will not be using this horrible place again, they cant get anything right believe me! Lack of empathy and lack of procedure makes this place a nightmare."
"A heart murmur was missed in my little dog on two check ups."
Facilities and Accessibility
Pros:
"Clean and easy to find and navigate to."
"Parking at the front and rear."
"Very quick appointments and open when many aren't."
Cons:
"I do feel that there needs to be a separate waiting area for dogs and cats and it can be very noisy."
"Our dogs booster was included in the plan we paid for, but we couldn't get a suitable appointment within the timescale needed for the booster to be valid, there was in fact a 3 week wait."
"Had to wait nearly an hour after the appointment time. Appointments are never on time however staff are friendly, knowledgeable and great with the animals."
Cost and Value
Pros:
"They handled the insurance forms for us, and were polite and welcoming at all times."
"Vets always claim directly from my insurance company making things hassle free."
"The service was very efficient, friendly and a relatively competitive price."
Cons:
"Nice vets and lovely staff however I find it odd that the consult fee for perhaps 5 mins the first week was £21 then the check up lasting the same length of time the week after was closer to £32."
"Everyone is lovely, however I felt ripped off having to pay £18 for a prescription of flea drops (no drugs) when I've paid nearly £40 just for the consultation and nothing was wrong with my cat..."
"The consultation fee seems extortionate too."
"They didn't touch my cat until I paid an upfront of £500 when my cat was in suffering."
"Got quoted £2000 for an eye operation told me to wait five days to see if it clears up in this time it got even worse and was told to pay more money."
"Rang today as had a poorly puppy as it was minute’s before 7pm I was straight away advised it would be £235 consultation fee plus treatment."
"Absolutely abhorrent vets money grabbing, the one partner was happy to leave my dying cat in her carrier if I didn’t pay £700 upfront."
Professionalism and Expertise
Pros:
"The Resident vets have enormous depth of knowledge and experience. I would of saved myself £500 in cat treatments if I had visited them first."
"They explained everything to us & gave us regular updates on his condition."
"Always good service and nice and reassuring when I had a pet go in for surgery which went ahead with no issues."
"My pet had recurrent ear infections and we tried a number of vets. We are grateful to the vets and nurses at Black vets for curing his infection !!"
"Staff are excellent and the vets are very knowledgeable."
"The staff are caring and all the vets are so knowledgeable."
"All the vets are highly skilled and get to the bottom of the issue every time!"