Grove Lodge Vets Reviews Summary

Quality of Care and Vet Expertise

Pros:

• "The Vets and Nurses are very skilled, empathetic and good at what they do."
• "Took my Dad's cat here as an emergency out of hours... Very professional. Excellent staff and the vet was brilliant put out minds at rest."
• "They were fantastic - so friendly and really helpful."
• "When I picked her up, her medication and care guidance was explained to me so well and I was really made to feel like they cared about her and her recovery."

Cons:

• "Grove lodge are absolutely disgraceful, only seem to care about money and not actually the health and well-being of pets."
• "sadly, the vets here seem to be more interested in ££££ than your pets welfare."
• "Took our new rescue dog in to have a rotten tooth taken out... The vet showed no interest in his health or sense of urgency that the dog is in pain."
• "Our furrbaby died after having diarrhea because they could not get the treatment right, did not bother to read their own notes and did not take our comments and concerns serious."

Customer Service and Staff Attitude

Pros:

• "The Reception team are very friendly and helpful."
• "Tracy is one of the loveliest ladies I've ever met. She is a genuine animal lover and nothing is too much trouble for her."
• "Soon as you enter this vets you get a warm welcoming."
• "I found an injured owl early in the morning, most vets were closed. Grove lodge took in the owl, they were very friendly and even updated me later in the day as to how the owl was doing."

Cons:

• "But that's if you can get past the rottweilers that are receptionists. Lancing branch was meant to be open today and wasn't, no note to say so."
• "Reception staff are also the rudest people on the planet, never seem to want to help with anything and act like you’re an inconvenience."
• "Was not happy about being quoted a price then getting charged double at the counter."
• "My friend with learning disabilities phoned up and the receptionist was extremely rude, told my friend that she was 'talking over the top of her' and being extremely unpleasant."

Costs and Pricing Transparency

Pros:

• "This was a fantastic experience, taking my kitten for his treatment and jabs. The staff were very personable and offered valuable advice."
• "Always easy to get through and always treated politely. Vets are so good with the animals and with their owners!"

Cons:

• "Clients should be aware that the emergency out of hours service appears to now operate in total isolation from them... a consultation charge of £300."
• "They don’t accept direct claims with insurance, so they just expect people to have thousands to hand away there and then."
• "Amazing service 🤩 but a bit pricey at a time you need help the most."
• "Would not go their again if it was the last vet practice in the whole UK! Our furrbaby died after having diarrhea because they could not get the treatment right, did not bother to read their own notes and did not take our comments and concerns serious."