"The manager Donna is very friendly and helpful and always accommodating."
"We were welcomed when we arrived and the waitress was very friendly and accommodating."
"Our server who by the way was excellent in all other aspects."
"The service was fantastic throughout and it was a pleasure to meet the wonderful Verner who’s wit and charm is infectious - Thank you for making our day !"
"The staff are all really polite and friendly too."
Cons:
"The service was slow to get going."
"Worst service I’ve ever had. Do not recommend. The Server (Simela) was rude."
"Front of house service could definitely improve."
"Waitress wasn't very helpful and we felt like we were being pushed out."
"The whole restaurant was clearly frustrated at the wait time and not a lot was being done by any of the staff to ease peoples frustration."
"Unfortunately the serving staff, who i had not met before, was very unhelpful, snapped quite a bit."
"Nothing was great regarding my visit, staff very rude & hostile."
Food Quality
Pros:
"Food was good some of the potatoes were a little cold the yorkshire pudding was a bit dry apart from that it was spot on."
"The food, as always, is reasonable."
"Great food, all lovely and fresh!"
"Roast meats absolutely delicious."
"Superb as always. Food excellent. Good choice of meats, vegetables, food was piping hot and delicious."
"The food is amazing!! Best Toby I’ve ever had."
"The food was excellent and varied, so was the service."
Cons:
"Had the Festive carvery, and it was very poor."
"The quality of the meat was horrendous and it was very bland."
"The roast pork was dry, the little beef I had was mainly fat & the lamb was chunky & grisly."
"The food was dry and cold. It was awful … not organised and messy. Meat was warm at most peas were crispy. Mash was solid and old."
"The beef was also poor quality, mostly inedible."
"The beef was so dry that it was inedible."
"The food was utterly vile with flies flying around it and all the food looking so ropey for quite an expensive price."
Value & Pricing
Pros:
"I always supersize the portion since its just an extra 2 quid."
"Gr8 food 4 gr8 price (50% off mains)."
"Value for money 4 adults all having the carvery 1 child drinks and 3 desserts £74 can't ask for much more than that."
"It's excellent value for money as it's technically a self-serve 'all you can eat'."
"The food was good and very great value."
"Generous portion of turkey. Good selection of veg."
"The food was hot, tasty and it’s always good value for money."
Cons:
"Considering I had none of the vegetarian or fish options just vegetables and a Yorkshire pudding the £11 and a few pence price was not much less than the 3 meat eaters!"
"But was sorry that your prices have increased so much £8.50 for a glass of Marlot and £3.30 a bottle of coke."
"The turkey was virtually finished and we were just given scrap pieces of meat some of which were very stringy."
"The meat portion is very thin I never ever get carvery so little portions."
"Booking simple, got seated straight away, went to food counter and it was disgusting! Food on the floor, food all over the sides."
"We all had the roast and weren’t given a lot of meat at all."
"The cauliflower cheese was hard and well undercooked and lacked cheese, the vegetables weren’t tasty at all and were very bland."