Toby Carvery Chaddesden Reviews Summary

Service

Pros:

• "The lovely Maxine couldn’t do enough for me, she gave us a spot which was perfect for us."
• "The staff here are really friendly and helpful and would highly recommend."
• "The whole staff team deserve recognition for doing an amazing job today."
• "Visited on Saturday with friends, we where very happy with our service from Cerys she was very polite, kind and helped fulfiled all of our needs big and small!!"
• "Very welcoming and friendly staff served by Tracy who took our orders and bill without any problems."
• "Our server Tracy was very attentive and nothing was too much trouble for her, she took time to explain how everything worked and made sure we were okay."
• "The team at Toby are ALL very friendly and can’t do enough to help. However, I want to give a shout out to Max who always goes above and beyond to make our experience the best it can be, thank you! :o)"

Cons:

• "They all looked like they didn't want to be there or help."
• "Our waitress was really lovely and polite, however the bar staff were very unpleasant and very rude."
• "What topped off this experience was the way we were rushed out rudely to the bar where there was no seating causing us to leave earlier than intended."
• "Tried booking online and it wasn’t letting us so me and my partner decided to turn up and explain this… waited over 10 minutes with different members of staff walking past us not even acknowledging that we are waiting to be seated."
• "Unfortunately it was ruined massively by the service we received."
• "Staff couldn't even get our simple drinks order correct."
• "Could not believe the woeful service as soon we entered the establishment."

Food Quality

Pros:

• "The food is always cooked to perfection and a nice choice to chose from."
• "Couldn’t have asked for a better service and the food was excellent as well."
• "All meats were succulent and very tasty."
• "Carvery was excellent. Potatoes were light and fluffy, meat was juicy and tender."
• "Food always fresh plentiful and delicious."
• "The food was fantastic."
• "The food itself was warm and was very good value for money."

Cons:

• "Food was not really edible my partner and I left most of it. Cold mash very lumpy cold stuffing the meat was very fatty what little I was given the desserts wasn't much better over priced for the quality of food."
• "The beef was more fat and grisle so was basically inedible and the turkey was a little over done."
• "The food was literally swimming in grease and the overall quality was very disappointing."
• "The food however was unacceptable. It was cold and tasteless."
• "The queue was very long for food and all the veg was well over done, old and didn't taste great, was like school veg, done in mass and tasted like tinned."
• "Food all dried out. Bacon swimming in fat. Beans looked watered down."
• "The food itself was mid, flavourless mac and cheese, fatty flavourless meat and roast potatoes that aren’t even cousins of crispness."

Atmosphere & Cleanliness

Pros:

• "The atmosphere was warm and family-friendly."
• "The atmosphere is great."
• "Nice breakfast, we go most Saturdays, always a nice atmosphere and friendly staff, it's clean and tidy."
• "As a whole, the service was good and the atmosphere was cheery as it was December!"
• "It’s nice to walk in to such a happy and welcoming vibe."
• "Lovely place to eat and drink, really friendly and homely."
• "The staff were welcoming and the restaurant area, although quite busy was being cleared and tables were wide down quickly after being vacated."

Cons:

• "It's so humid in there that there's mold on the walls! And not just in one patch, multiple walls had patches of mold, some right next to people eating!"
• "The place was filthy, dust and dirt covered walls right next to the food."
• "The whole place was just sticky and disgusting."
• "The carpet from the bar to the toilet looks like it's been down since time began!"
• "The carpet next to the kitchen has a river of trodden in food making a black mark across the red carpet with years of filth!"
• "Real shame visited one of your restaurants in London it was amazing. Unfortunately Chaddesden is desperate for a revamp, carpets really dirty."
• "The place could do with a revamp/freshen up though - it's looking rather tired."

Value for Money

Pros:

• "Food is ok, not very hot but it was good value for money."
• "Really good value for money. Had a good carvery and pudding for £10.99. Excellent."
• "The food here is such incredible value, I stay a lot in four and five star hotels, with work, and the breakfast here is absolutely on a par with many of them."
• "Price is real value for money and the food itself was delicious."
• "For the price you pay, the food quality is what to be expected."
• "The price was good for the quality of food and service."
• "Its consistently a nice roast dinner for a reasonable price and nice staff so that's why its 5 stars."

Cons:

• "We paid for breakfast with santa. £10 a kid for stale food a sheet of colouring and a very small malteasers chocolate!"
• "The food however was unacceptable. It was cold and tasteless."
• "The carvery itself was ok but the choice of desserts was awful. They were out of three out of four desserts we ordered! What we had was expensive and poor value for money."
• "Over priced for the quality of food."
• "The last two visits have both been very much below their usual standard, with lukewarm food and apparently no salt in the kitchen whatsoever!?"
• "We paid for festive menu but nothing festive on our table no decoration on it no crackers nothing different from anyone else paying for food."
• "Went for all you can eat breakfast and came away hungry!"