Splash Soho Reviews Summary

Customer Service

Pros:

• "Professionalism and punctuality."
• "The receptionists are friendly, and the employees are helpful."
• "Very welcoming and always full of great ideas and advice!"
• "The staff in general are always extremely friendly and welcoming and create a positive vibe."
• "Made an appointment online and was attended spot on! Very welcoming and professional service, styling the way you want."
• "Always quick service, I rarely ever wait more than 10 mins to be seen for a haircut."
• "No appointments necessary, you just walk in and either wait for the next available barber, or like me choose to see a regular."

Cons:

• "Very unprofessional services! I have been waiting for 40 minutes."
• "Despite making an online booking and confirming it via a phone call a day in advance, there was a mishap in the appointment arrangement."
• "Terrible experience, was rushed through as they had messed up my booking, waxer was very slow and then blamed me for being 4 minutes late that they couldn’t finish the treatments."
• "When I went to speak with the hairdresser I realized that my appointment was moved to 15:45 pm instead of 15:20 pm and I did not been made aware of it."
• "After speaking to the manager back and forth they still did not were willing to help at all."
• "I arrived at the salon at 15:00 and asked if it was possible to cut my hair earlier and the Receptionist/Manager (Victoria) told me that was not possible as the appointments were running late and I had to come back at the time of my appointment."
• "From Receptionists, do not expect any standard or basic 'customer service'."

Value for Money

Pros:

• "This is undoubtedly the best value for money hairdressers in the whole of Central London."
• "Not to underestimate the excellent value for money on the services offered."
• "Can not recommend this place enough for friendliness, professionalism and affordability!"
• "£9 for a cut is amazing in London."
• "£10.75 for a gents cut is a steal."
• "Best value blow wave in London."
• "Great price for central London too! What a find!"

Cons:

• "Do not be enticed but the price as you really do get what you pay for."
• "It feels like a waste of £40 esp as the haircut lasted for a v short time in comparison to my previous appointments at Splash."
• "The prices have also been increased for the first time to my knowledge."
• "Also overcharged at reception. Was told 16 on the phone and was charged closer to 20."
• "Poor haircut all different length's at the back and not blended in then when I got to pay the advertised outside and on line for £10 was charged £10.75 at desk?"
• "Good price for haircut horrible value for money."
• "Comments from my friends were 'it's not that bad' which isn't really what you want to hear after spending £70 at the salon."

Quality of Service

Pros:

• "Exactly the haircut I wanted!"
• "Highly recommend this place."
• "Eliene did a great job with my haircut. She gave me a great skin fade with a lot of patience and precision."
• "I was really nervous about getting my dark hair bleached for the first time but my stylist Gianmichael did an amazing job."
• "Francesco was brilliant! Really kind, took everything I said into account and cut my hair beautifully."
• "The best massage ever when my hair was being washed."
• "Thankyou for getting my nails into beautiful shape!"

Cons:

• "The haircut i asked for didn't match what I was given and most of what I liked about my hair is gone."
• "My hair was worst then when I went in!"
• "I ended up having to go to the washroom to splash water on my face because I was in so much pain."
• "My hairdresser did not know from the very beginning what he was doing, he was incompetent and unqualified."
• "The manicure table was dirty! Full of hair."
• "The haircut was perfectly executed and it fits me amazing."
• "The haircut was as bad as it can get."