Live True London Clapham Reviews Summary

Stylist Expertise

Pros:

• "Ingrid showed her expertise by matching the colour perfectly!!"
• "Ramona was friendly, attentive and highly skilled in her approach."
• "A true savant when it comes to getting your hair right."
• "Kelvin had extensive knowledge about blondes, highlights, tones, framing the face etc."

Cons:

• "The stylist got the timing wrong and had to rinse out the foils 3 times before finishing."
• "The first stylist made my hair orange, I was promised it could be fixed but 2 other senior stylists failed."
• "The cut was uneven and just felt like they were hacking away at my hair."
• "The stylist did not seem of adequate standard for a £170 hair cut and colour."

Color and Balayage Services

Pros:

• "My hair was multi-tonal from previous colourings and is, naturally, very dark, but she has given me a perfect ashy balayage."
• "Incredible job with my hair colour! I showed her the picture I wanted and it was done to perfection."
• "Best recommendations to RAMONA. From Black to Blonde in one visit without damaging my hair."
• "I went from a natural muddy blonde/brown to bright golden blonde. Her balayage technique was meticulous."

Cons:

• "After a few weeks the toner washed out and my hair started going ginger."
• "I ended up with a darker hair colour. The stylist said she used a darker toner and that it would get lighter with washes."
• "I have ‘special’ hair - once a hairdresser (headmasters) said they wouldn’t blow dry my hair because it’s not normal."
• "Unfortunately didn’t receive anything like the picture I showed and when asked to come back to correct it, it still wasn’t correct."

Customer Service

Pros:

• "First time trying this hairdresser and felt so welcomed. Everyone is super friendly and lovely in there."
• "I love my new cut and colour - feel like a new person! Thank you Ramona!"
• "Fantastic experience with Ingrid. I'd not let anyone else touch my hair."
• "Wow. Great service, two biscuits with my coffee! Everyone here works so hard."

Cons:

• "Pretty disappointing - sat waiting for 30 minutes before they even washed my hair."
• "I went back to Live True to ask for a refund and they said I had to email customer service (still no apology)."
• "Rude, unkind and completely inflexible! With so many salons in the area, I can’t imagine they will remain in business long."
• "A really really bad experience. The stylists hands stank of cigarettes."

Overall Satisfaction

Pros:

• "I cannot recommend her enough, Ingrid was attentive, kind and really listened to what I wanted."
• "Kelvin was fantastic and managed to get me my dream hair but was very professionally and realistic."
• "I’m incredibly happy with the results Patricia gave me."
• "Absolutely wonderful service from Ramona at LiveTrue - she's a brilliant colourist."

Cons:

• "I had to come in for a last minute colour correction with Ramona; it was a big task which took hours but she worked an absolute miracle."
• "It is daunting finding a new hairdresser when you move cities. Ingrid made me feel comfortable."
• "I’ve had two great experiences with Szindy now! She’s such a great colourist."
• "AVOID this salon. After a 25 min wait, I asked for a slight trim and to keep the length but my stylist cut a huge chunk of the front of my hair off."