Bromley Kia Reviews Summary

Customer Service

Pros:

• "Graham Christian was a massive help in buying our first car!"
• "Great experience when purchasing a new Kia EV6 from Bromley Kia, sales executive Richard Spiller was very helpful and informative throughout the whole buying process."
• "Fantastic service from Graham Christian, who made the process as painless as possible and delivered on everything we discussed."
• "Richard Spiller at Bromley Kia couldn't have been more friendly, knowledgeable, helpful and professional."
• "Graham Christian... was, as always, helpful and amusing."
• "Graham Christian highly enough. The whole process from choosing the right car for me, placing my order right through to me collecting my car today was an absolute pleasure handled with a friendly professionalism rarely found these days."
• "I have received outstanding customer service, Graham Christian gave top notch service."

Cons:

• "Have chosen to give our money to somewhere else who actually did call me back."
• "Put a deposit on second hand car, waited 10days wasn't ready... Dreadful service won't be returning anytime soon."
• "No display cars for one invited for test drive, no stock for used cars. Better avoid visiting unless found a car from Kia website checking the availability."
• "I find Kia showrooms (especially the service teams) very difficult to get hold of generally and when you do get through to someone you get treatment like this. Terrible."
• "Very rude woman who just answered the phone to me. I was only asking about warranty and she was patronising and unhelpful."
• "Terrible service! Rude! Not helpful!"
• "The lady who answered the phone was incredibly rude to me and wasn’t helpful in the slightest!"

Sales Experience

Pros:

• "I can't praise Graham highly enough for his patience, knowledge and ensuring the customer gets the car that is right for them."
• "Throughout the process Graham went above and beyond, including a lift home in the pouring rain when I had to drop some ID into the showroom."
• "Graham always welcomes you with a smile. He's courteous and totally professional."
• "Graham handled everything so expertly, it was genuinely so straight forward, I couldn't have asked for more."
• "Graham’s brilliant customer service has made us loyal Kia customers."
• "A massive thank you to Graham for providing a top quality service."
• "Graham Christian has been absolutely superb a true ambassador for Kia Bromley."

Cons:

• "Called three times to enquire about getting a car from them and was told someone would call back but no one ever did."
• "Visited last week for Test drive for Kia Niro upon appointment. Surprisingly assigned salesperson seemed uninterested and there is no cars to show."
• "Went to another dealer and the salesman lost our sale as he sat silently on the test drive. Didn’t expect to end up with a Kia, but the a great salesman got the sale."
• "Oh and the pipe for turbo came off while driving even though it had apparently been fully serviced."
• "I felt that as I am a younger driver, which I am and also look it, that I was over looked once again at a dealership."
• "I booked an appointment to test drive a car that was a demonstrator. However, after driving the vehicle that is where the customer service finished."
• "One guy was almost comically short with me and made it clear my call was an inconvenience."

Showroom and Facilities

Pros:

• "Great showroom. Friendly staff."
• "Really nice dealership. New style showroom with good parking and customer facilities."
• "Clean place too to be. Oh yeah, Bromley Kia toilet, is clean and fresh."
• "Full range of new Kia on show in the showroom with a good selection of used Kia on the forecourt."
• "This is a very helpful, friendly garage both for sales and later for servicing."
• "Staff were friendly and welcoming."
• "Martin Ashton was very helpful, inviting me in to the air conditioned showroom on a very hot day to look around in comfort."

Cons:

• "No display cars for one invited for test drive, no stock for used cars. Better avoid visiting unless found a car from Kia website checking the availability."