"We were looked after by Charlie Hazeltine who provided excellent service and was extremely attentive."
"Today I drove home my new baby! Thank you Ellie, I’ll see you again on my next upgrade!"
"A great experience. Shelly Motors provided excellent service, advice and support when I purchased my new car."
"Very friendly, very helpful, explained every aspect of the buying process and really took time to help the customer."
"Really knowledgeable and friendly staff."
"Rob went above and beyond to sort out a couple of issues that came to light once we had taken delivery of the car."
"Great customer service from Rob and Charlie."
Cons:
"Their customer service reps and sales agents are rude at every step and constantly ignore calls and emails."
"Worst customer service I have ever experienced."
"Customer service non-existent and frankly shocking!"
"Great when buying the car. Extremely poor after care service."
"Purchase a brand new car but quite far the worst customer service I've ever experienced."
"The service is appalling."
"Possibly the worst experience I've ever had with a car dealership."
Vehicle Quality
Pros:
"Also very impressed with the quality and design of the car itself, after making the switch from VW Tiguan to Kia Sportage."
"Bought my new Kia Sportage from here."
"I bought a Kia Niro hybrid on hire purchase with a part exchange. I got a very competitive price and rate, and the car is fabulous - it's a joy to drive."
"The car was really well presented and a great drive."
"Bought a kia sportage 2018 1.6 petrol from them last month."
"Everything went smoothly, it only took a few days to get my new car and I can't fault the experience at all."
"I would definitely recommend him. Excellent customer service I could not of asked for better."
Cons:
"However when I picked the car up it had a chip."
"The chip was repaired but could still be seen we ended up using our insurance and paying £125 to replace screen."
"Took it back for them to repair it and while they repaired it they broke something else!"
"Car hadn't been valeted properly was missing the spare key and missing boot cover."
"The car was dirty, had paint runs from touch ups and also had what look like auction stickers/pen marks on the windows."
"Sold me a car which they claimed was an ex-demonstrator. Turns out it was an ex rental car from Hertz."
"Terrible experience with shellly motors. They sold vehicle with dent and apple car play does not works."
Sales Experience
Pros:
"We had a test drive with sales exec Chris who was easy to deal with and knowledgeable about the models."
"Gary took away all the stress of buying a car."
"Although Gary couldn't match the Internet deal he did consult with his manager and returned with a counter offer."
"5 star service! after recent visit to purchase my Dad a 2 year old Niro."
"I was made to feel welcome, left to make my own decisions and no hard sell."
"The manager and the girls from the front desk have very good communication with the customers."
"I found everyone to be extremely helpful and welcoming especially Charlie Hazeltine, who was very knowledgeable and took time to talk me through all the options available, he was polite and patient."
Cons:
"I can guarantee that if you have complained about something your future calls will be met with 'he’s not here right now and will call you back' waited days for callbacks that never happened."
"Seems disorganised, if you don’t have lots of time to spare I’d go to another Kia Dealer."
"Walked straight out the door and won’t come back!"
"Unless of course you don't value your own time and dignity."
"I have called five times, every time I am told I will get a call back and never have once!"
"Tried to book a test drive online, was told someone would call and they didn’t."
"Unmotivated Sales. They never got back to me to sell a new car a year ago."
Facility
Pros:
"The new place (about four years ago) which they have moved into is very modern and clean."
"Unlike some dealerships, it is in a quiet road where there is often parking outside, so there's no need to play 'car Tetris'."
"I was then told to sit in the waiting area which is lovely."
"Smart, large (and well air-conditioned!) showroom, with a good selection of new and used models on display."
"Such a lovely, bright, airy space for the showroom and represented Kia as a brand and values brilliantly."
"The showroom itself is excellent and they have about 50 cars on display."
"Waited for 2nd service to be completed in a comfortable waiting area."
Cons:
"Looking at some other reviews as well, you should definitely AVOID them."
"This is not the way to treat customers and the result is I will use another Kia dealer."
"No reason not to have a decent cleaner on site as it really helps a car feel special."
"Now can't even get a service done."
"Tried to book a service and no one is ever available to speak to."
"Avoid this place at all costs."
"Poor communication and could not resolve the failure of the media unit."