Group 1 Kia Coulsdon Reviews Summary

Customer Service

Pros:

• "Kevin Riley was my point of contact and salesman from start to finish of my purchase and can easily say this was the best service I have been given."
• "What can I say, outstanding, professional service from start to finish."
• "Excellent service from Emily who was polite and pleasant throughout the process."
• "Great customer service from this dealership especially from Joe, who has been super helpful, kind and patient."
• "The team at Group 1 offered next day service and quickly resolved my problem."
• "Very happy and would recommend this dealership to anyone."
• "Thank you for all that you do!"

Cons:

• "They are the worst car dealer i've seen. all they care is selling a car no respect with the customer."
• "Very horrible customer service."
• "Service team are unprofessional."
• "Possible the worst experience i’ve had with an car dealership."
• "Terrible service! I went to look at a kia proceed gt in November and the man had no idea what he was doing."
• "Very poor customer service, arrived for a test drive and was told the man who would take the drive was out on another one, and then when he finally arrived back ignored us."
• "Walked out. No service whatsoever when enquiring about a new car."

Sales Experience

Pros:

• "Our salesman was Mo he was excellent. Talked us through, showed us the car and gave us the best deal on offer."
• "Billy looked after us and ensured that we made sure we got the right car for building a new family, constantly going above and beyond."
• "Dealt with Oliver for the sale and finance of the Car. This was the best service I have received in my history of buying cars."
• "I'm amazed how experienced is the kia coulsdon staff is, welcoming, efficient, professional, knowledgeable."
• "Hats off to Phillip Smith for finding us the prefect car."
• "Purchased a two year old Kia sportage From start to finish the whole process was easy and simple."
• "We visited kia in Cousldon last Thursday and purchased a Kia sportgage and spoke to Kevin who we found very helpful and knowledgeable about the car."

Cons:

• "I’ve had two years of hell dealing with a dud Ford... I’m so pleased to say that Kia have been flawless."
• "The receptionist was lovely putty about the sales man he clearly wanted to be some where else he wasn't rude but clearly wasn't interested in us."
• "Hello, there was one man particular called joshua who works at this dependent... First he was extremely rude to me."
• "Sadly due to the lack of customer service and poor salesmanship they have lost out on a 6 car company purchase we were needing to make."
• "The worst experience in buying a new car I have ever come across."
• "Initial sales enquiry was handled very well and sales person was professional... Noticed damage to car that was contrary to the assurances made before travelling."
• "Walked out in the end. Salesman very unprofessional and flippant."

Facilities

Pros:

• "Nice and clean sitting area for customers where they can recharge or plug 🔌 their devices."
• "I love the video you receive showing you all round and under your car, with full explanation of checks."
• "Polite, clean, comfy waiting area, wi fi, beverages, immaculate loos."
• "Waiting area was great, equipped with wifi, coffee machine and water."
• "Good waiting area with comfortable seats and coffee/water on tap."
• "Clean waiting room clean toilets."
• "Toilets 🚻 for customers are also clean."

Cons:

• "They couldn't even be bothered to wash clean it."
• "It’s the 4th time Kia have taken in my car now, after only have had it for 4 months and they are still unable to sort out the issues with the car."
• "They washed my car and cleaned the mats."
• "Been with Kia since 12 years fantastic service through out until last 3 years, this year got MOT & servicing done as usual but they didn’t even clean the car as they promised as part of their MOT & servicing."
• "I booked my service 6 weeks prior and asked for a hire car. On arrival no car was available and I had to wait."
• "When we went to pick it up absolutely covered in scratches."
• "I would prefer more comfortable seats in the waiting area, clearly armchairs made for giants!"

Technical Service

Pros:

• "Excellent technical service, keep you well informed."
• "Great service, showed me a video of what I needed done and even rung me to explain everything to me."
• "I was contacted quickly to resolve the issue, which turned out to be a worn clip."
• "My car was taken to Beadles on tow for work under warranty. The problem was diagnosed and fixed the same day."
• "Received a text message & email with a video report on my car."
• "I was kept informed about the progress and they did a vehicle Health Check as well."
• "Part was replaced under warranty without question."