Address: 5 High St, Rainham, Gillingham ME8 7JB, United Kingdom
Phone: +441634235191
Rating: 4.4
based on 138 reviews.
Customer Service
Pros:
"Offered coffee/ water, everyone was friendly and professional."
"Sanj the sales rep was amazing, he made the process enjoyable, very knowledgeable made me feel confident with my purchase."
"First time buying from JCB Kia Rainham, will definitely be back and would highly recommend."
"Sanjay a sales member was amazing and easy to talk to and always friendly and went out of his way."
"Sanjeet was attentive, informative and professional from the outset."
"Jeremy was very helpful and listened to our needs as a family, will highly recommend."
"Dan and Sanj were extremely helpful and communication was excellent, made buying a car a very pleasant and enjoyable experience."
Cons:
"I am speechless that this place has more than 1-2 stars on Google."
"They didn't do the work I'd asked them to and tried to charge me for other work that didn't need doing."
"They sold my elderly parents a used car with a duff battery which they had to sort at their own cost."
"Contacted site regarding a Ceed they had for sale, I was told it's 'impossible' to do a sale over the phone."
"I wouldn't recommend this place to my worst enemy."
"Brought a VW Tiguan from this place. Nothing but hassle from day one."
"Horrendous service had my car over 2 months and they still have no idea when the repair will be completed they never tell you anything unless you keep ringing or email."
Facilities & Environment
Pros:
"Very nice dealership, where no one rushes you and one can browse the cars with ease."
"I like the video documentation so I could see the issue, understand it and approve the cost."
"Visited Kia dealership at Rainham for the first time looking to purchase a new car. Was greeted by Sanjeet who was very friendly and professional throughout our visit."
"Fantastic dealership! Really helpful and friendly team and a lovely showroom."
"The showroom is well stocked, clean, and tidy. After the recent refurb, the place is even better looking than before."
"I waited whilst the update was done in a pleasant clean environment with complimentary tea & coffee."
"The staff here are brilliant. They found a load of issues that had been missed at the service/MOT just 8 months ago, were completely transparent on what needed doing and cost."
Cons:
"And the absolute worst were 2 guys that were making fun of customers after they left."
"Poor organisation and sloppy diagnosis would have resulted in paying a lot of money I didn't need to."
"Once inside if you're in a wheelchair it is a little bit difficult to get around."
"Spent half an hour walking around the lot looking at cars yesterday, not one member of staff approached us to talk about the cars, or ask if we needed any help."
"The car was supposed to be fully valleted and it wasn't."
"Parking whether you are disabled or not is very very difficult not only in their car park but also the road leading to the garage."
"Just be forwarned the finance secretary(possibly wrong title- the woman you give your payment to) was wretched.. She looked sloppy was all sad and slow, couldn't understand a word she mumbled toward me."
Staff & Sales Team
Pros:
"All the staff were very helpful, we had plenty of time to have a look around and left to view a car my son was interested in on our own."
"Fantastic customer service - very helpful and everything organised for collection of new vehicle."
"I just bought a new Kia Niro at Kia JCB Rainham. All I can say is please ask for Sanj when you intend to buy a car."
"I purchased a new Kia Connect recently and could not be more pleased with the car, and the service we received from Kia."
"Sam fixed my car straight away. While I waited only 10mins and was offered a coffee or other beverages."
"The cars they sell are good vehicles and have alsorts great features."
"I personally will look to purchase another Kia from this garage and cannot recommend them enough."
Cons:
"He then went to get his manager who was aggressive from the off - are you going to do the deal today he asked, no we are not but over the next few days we will."
"We would never use kia or buy another kia vehicle."
"Time wasters. Bought an used Ssangyong Tivoli and within only 2 weeks already had an issue with the door handles."
"I would urge anyone to avoid this place."
"Beware of the sharp practice this company operates."
"The customer service experience I received was very bad and I am suspecting it is because I have got a brown skin."
"Would never go this dealer again - Car i was interested in was originally told is available in spec that i wanted - when sitting down going through figures talking about part exchange then told none available."