The Spectacle Factory Opticians | Preston Reviews Summary

Customer Service

Pros:

• "I always receive a warm friendly welcome from all the staff."
• "I was immediately greeted with great customer service, honesty and friendliness, from all the staff."
• "Robert and the team go that extra mile to make sure you get exactly what you need and also what you want."
• "Every question I asked about the sunglasses was answered promptly."
• "The customer service is truly outstanding."
• "Always made to feel so welcome and the coffee and biscuit is a lovely touch."
• "The service was prompt and efficient."

Cons:

• "Collected glasses and was advised a small scratch on lens that they would change, 1 month on and now had to chase with a surprising result they had no record."
• "Spacious, clean environment but on both visits slow to respond at reception and left waiting although when eventually seen the assistant was very attentive."
• "I was disappointed with the collection procedure."
• "The lad who was doing my pre test eye health check didn't seem to know what he was doing."
• "Found the customer service very poor, having spent a lot of money wanted to change design within 24 hours, told too late and no apologies."
• "No one ever contacted me about the fact that I had booked in but gone away without having my eyes tested."
• "I was appalled at the callous way this blythe young man worked his way through a thousand pounds of this poor couple's pension."

Product Quality

Pros:

• "If you want quality, you certainly get what you pay for."
• "Their service and quality are second to none."
• "It is not the cheapest opticians to visit, but you are guaranteed quality of up to date frames, the best lenses available and a quality service throughout."
• "The most comprehensive eye test that I have ever had."
• "You even get a digital calibration of your frames/lenses, so your glasses will be designed specifically for you and fit perfectly first time - very impressive!"
• "Good quality lenses really do make a difference."
• "The glasses are the best quality I have had and I won’t be swayed by two for one offers at other opticians again."

Cons:

• "Purchased a pair of glasses and found it to be a nightmare getting prescription lenses for a rimless pair!"
• "Having paid a lot of money (over £1500) for what I expected to be the best, despite returning numerous times over the past 18 months with the most expensive pair the vision still feel distorted."
• "There was only one problem, the lenses weren’t wide enough for my head."
• "However, the latter spectacles are the opposite, a little uncomfortable with poor arms and very fragile, recently the lens have come lose from the bridge and have to be tightened."
• "Both pairs are lovely and the prescription was the same so not sure why one pair is so different and don't seem to be getting a solution."
• "Once or twice the glasses I got didn't seem to improve my sight much."
• "I was given an eye test to which the optician got the readings wrong which was only discovered when I came to collect my glasses and my lenses not being the right prescription."

Staff Expertise

Pros:

• "The specialist Zeiss facilities, including the incredible Visufit 1000, as well as the i.Profiler both contributed to getting my varifocal lenses pin point accurate."
• "The technology at The Spectacle Factory and know how certainly made a difference."
• "The staff are fantastic. In particular Robert and Ruth who always take the time to explain and are very knowledgeable in the care of your vision and glasses."
• "From the moment I walked into a relaxed friendly atmosphere, Robert greeted me and was not intrusive and in discussion his product knowledge was second to none."
• "Robert is highly knowledgeable when it comes to glasses frames and even more importantly, lenses."
• "The lovely optometrist who did the most thorough eye test I’ve ever had, explaining everything to me very clearly."
• "Aziza had incredibly high tech equipment for scanning my eyes and was so thorough in all of her deliberations."

Cons:

• "I heard the gentleman's order progress through hundreds of pounds as he was persuaded of the benefits of each of the extras."
• "I was appalled at the callous way this blythe young man worked his way through a thousand pounds of this poor couple's pension."
• "Reminded of the practices of cowboy operators targeting the elderly I walked out in disgust."