Address: Hamstel Rd, Harlow, CM20 1DS, United Kingdom
Phone: +441279621900
Rating: 1.4
based on 98 reviews.
Staff Professionalism
Pros:
"I have seen Dr Kaul today who has a great understanding of mental health and provided me with great service and relief in my ongoing condition."
"I have been with this surgery for over 10 years and have found all doctors caring, articulate and approachable."
"Dr Qadir, Dr Rana and Dr Hussain and nurses are great."
"GPs DO speak English and are respectful to all, What a shame some of us cannot treat them in the same way."
"Called at 8am for appointment. Spoke to very helpful person on reception, said appointment team would call back to arrange, received call less than 30 mins later and had appointment same day."
"Reception staff very friendly and helpful especially the lady with blonde hair and glasses..."
"Oh happy dayz! What an amazing experience, receptionist are charming, polite and most of all smiling... such a change..."
Cons:
"Well any encounter there with the white staff is just fine. But as soon as you get to the non-white docs, they're spitting mad hateful."
"You can't see a doctor so you see a nurse that doesn't know what they're doing and give you the wrong medication."
"Receptionists are completely up themselves."
"Very disgusting surgery. Doctors prescribe medication without looking at your history."
"Practice Manager is very rude, unprofessional attitude."
"Some receptionists are good but a lot don’t actually listen and can’t seem to do a simple request like order a certain blood test!"
"The receptionist talk to you like you're thick, tell you, you can't make an appointment with a doctor and refuse to make you an appointment."
Service Quality
Pros:
"No complaints."
"Thank you everyone at Addison house, it was a most unexpected pleasurable experience..."
"Have been with this surgery a few years now and never had any issues."
Cons:
"Service has collapsed completely since they became a dual company."
"This practice needs to sort itself out quickly or people could be losing their lives due to negligence."
"Registered two days go to get an emergency mental health assessment and referral on Saturday and rang up Friday only to be told all bookings are gone for Saturday."
"What a horrible medical experience. I tried for two days to call them but they were always busy and I got in line but never got a call back from them."
"Prescriptions are always difficult too as they are usually wrong or repeats have loads missing and then you get questioned for everything."
"Pathetic service can't even be bothered to let you know your appointment is cancelled until you arrive."
"The doctors surgery is terrible. You can never get through to anyone, and when you do the care received is diabolical."