Halfords Autocentre Manchester (Bury New Rd) Reviews Summary

Customer Service

Pros:

• "Lady on reception is lovely and very helpful."
• "Customer service was great and Halford autocentre located well to head into Manchester city centre or locally for something to eat."
• "Really friendly, helpful staff :-)"
• "The guys here are really friendly and professional and did a fantastic job to sort out my brakes this week."
• "Fabulous service as always thanks Chris for your help and the delightful young man who helped with my tyres last week."
• "Very, very impressed. My first experience of using a Halfords Autocentre and I can't fault it."
• "The staff all acted in a professional manner."

Cons:

• "Forced me to get the most expensive tyres without offering any other options."
• "If you are a woman don’t go as clearly they overcharged me."
• "The laziest and incompetent garage ever. They never checked my car for air conditioning."
• "Took advantage of me and overcharged me massively."
• "Also, the fat receptionist guy was very rude."
• "Don't waste your time here. I booked in for a free brake check with the intention of getting them to change my rear pads on my Jaguar... I made my way to the auto center as per the agreed time to be told they had no booking for me."
• "Rip off. No fuel filter changed even in major service."

Efficiency and Timeliness

Pros:

• "Left my car here for an MOT in the morning. Picked it up in the afternoon with the MOT passed. Chris and Josh were brilliant."
• "All done within a couple of hours, great communication from the team."
• "It was easy to get booked in online, everything was done well within the timescale I was given."
• "Exemplary service when I took my car in for an MOT this month."
• "Communication was really good and the repair was completed really quickly."
• "Ordered a new tyre from onthedrive.com they came they saw they conquered. First class service."
• "Diagnosed & repaired air con issue that had been looked at by two other garages, including the main dealer, with no success."

Cons:

• "Dropped my car off in the morning 8.30am... got my car back at 5pm!!"
• "It's very bad service I booked my car for full service today 14 November 2018 online for 1330 I drop off my car 1300 at Halford bury New road I ring back 1730 it's still not even someone touch my car."
• "Major service. Dropped my car at 8.30 am - took 7.5 hours."
• "4 hours for a few brake check today. They just waste your time here."
• "Took two days to repair a bad fuse on a windscreen wiper."
• "9 hours for a service is an insane amount of time, 3 - 4 hours was what I was expecting."
• "Been 4 times now for different reasons and everything seems to take all day even for quick checks."

Honesty and Transparency

Pros:

• "After the repair I was shown the defective parts that had been replaced."
• "Very honest garage. They explained that I would lose my warranty if I used them so it was better to go to the dealership instead."
• "I'm happy with all of the checks, a few problems were found and there was no pressure to have them fixed there and then I was just given a quote."
• "Staff at reception was very friendly and polite, no selling of products or any upgrade of services."
• "The staff at this Halfords branch are great. They are friendly, efficient and welcoming. I never feel that they are trying to sell me anything."
• "Honest, hard working and reliable, really glad that I found them!"
• "Absolutely fantastic customer service from Manager (Chris). Professional and well trained staff."

Cons:

• "The opitomy of why unfortunately the trade gets a bad name. Unhelpful staff even after speaking to the manager."
• "They hire some kids who don't care about customers at all."
• "Alignment was not done, despite checking twice with the person in the office."
• "DO NOT GO TO HALFORDS!!! I needed 2 brake pipes redone and they try to charge me £900 to get it fixed."
• "BEWARE SHODDY WORK AND VERY POOR CUSTOMER SERVICE AND MANAGEMENT."
• "DO NOT GO TO HALFORDS.... Don't go to HALFORDS they will cause you another problem with your car and let you deal with much more expenses."
• "Avoid Halford at all cost they’ll ripe you off your hard earning money please stay away!"