"Good communication, as I was updated throughout the process of the work done on my car."
"The guys at exclusive are absolutely brilliant. Professional and helpful and repaired my mini at a competitive price."
"They did a fantastic job and gave me 12 months warranty."
"They even sent me a video of works as it progressed and kept me in the loop throughout."
"Highly recommend Xclusive especially as a female driver don’t know much about cars and Kumar and the staff always helpful and provide personalised services."
"They are so efficient and make the process of services, MOT’s and repairs so easy they call you at every step to check the price."
"Great service from start to finish. The owner and staff were all friendly and professional and worked hard to get my car sorted for me."
"Had a informative chat with the owner in regards to my car. We agreed on a reasonable quote for the car and I could see he is a genuine man who has the customer's best interest which is what maintains his customers."
Cons:
"Owner got emotional \ upset because I had to cancel my appointment as I no longer needed it."
"Statements from owner: 'I don't want to deal with you', 'Don't want to book another appointment for you', 'Look elsewhere'."
"Called and spoke to someone who had no idea what was going on and said he was a cleaner. absolute joke of a place."
"The owner, however, is the worst person I have ever come across. All he wants is your money that’s it."
"The main owner / manager of Garage is very rude and non professional. He is very rude and loud in his conversation."
"When I talked with Xclusive today, the receptionist suggested that it may be due to my driving!!"
"The customer service is the worst I’ve ever experienced and the guy on the phone is vile and rude."
"Just want to say a big thank you to everyone at xclusive for repairing my very problematic audi a3 ! That didn't hinder these guys at all to be honest they found the issues and corrected my car and it's never driven so well !"
Quality of Work and Pricing
Pros:
"I have had the best experience with my Peugeot 3008. The staff is super helpful and super confident in what they are doing. they know their stuff in and out."
"Second visit to Xclusive motors. Customer service is second to none. Was abit of a wait getting my car back however, I really appreciated the effort that this company went to, in order to get my car up and running..special Thank-you To the Guy who usually works on admin, but took time out to go and get a part for me."
"Excellent service from these guys. We had both our cars in for service and MOT and were happy with the outcome. Reasonable prices and also offer collection and delivery, which is brilliant."
"Excellent service, they repaired my car despite they were about to close the place. They called me at every stage of my repairs and they gave me clear prices and guided me through."
"They called at every stage of the process to let me know what work needed to be done and explained every bit in detail and gave a price breakdown, offering me cheaper options where possible."
Cons:
"Absolute jobs worth. MOT was done, all was fine, then the car suspension arm falls off mid-journey but was fine beforehand. Left MOT rattling. Maybe they undid some bolts for me! how kind!"
"I went there by summer because I want it to have the air conditioner fix (which didn't last very long by the way) I got the car the and later on they call me because they want it to change the tyres because it was absolutely dangerous to keep driving it like this, even I find out really strange because I change it not long ago but I said yes because they seems very serious, but now when I need to pass the mot I find out that my car can't pass because apparently the tyres that YOU GUYS PUT ON are different sizes so now I am driving my car that can not pass the mot and I have to spend more money to fix the problem that you cause, worst place don't even go here."
"Service and free mot.Told me i needed discs and pads all round to pass mot. Quoted me a price i told them not to do it as the brakes seemed fine to me, they then knocked the price down by around £50 and i still said no i will leave it for now as i still had 1 month left on my mot. When i went somewhere else for my mot a month later it passed and brakes were fine."
"Please beware of this garage! Zero stars for the service provided. I had my Range Rover Evoque serviced here and they have completely messed up the audio and electrics."
"Took my evoque due to the positive reviews. Had oil leak .. received a call saying it was something about sump oil leak. I thought ok not bad, and also requested full break and disc replacement..quoted between £450 £500.. didn’t hear from them for few days or received a call back.. I called and was told I had gear box oil leak which will cost me another £700 and my initial quote given had also gone up by another £200 to £700..this made me wonder, why I was not told about this when they change the oil sump leak… on collecting my car owner, pointed out his errors he reduced final cost to £600.. still felt it was excessive I left a recording device captured everything.. hopefully will get views on tiktok!!!! I had no choice but to pay and leave …don’t know how it has so many positives feedbacks!! Place is a scam."