"Easy to book online, welcoming staff at the autocentre."
"Booked MoT online - no problem, brought the car prior to booked time, was called after MoT was complete, picked up the car with no problem."
"The booking process was easy (on the phone), and although they were booked solid, we found a time to get the work done before the MOT expired."
"Arrived and the car was taken straight away."
"Dropped car off 15 mins before appointment and car was ready to be picked up 40 minutes later."
Cons:
"A bit disappointing that you book online for a service and MOT, and get to pick your slot... Then turn up to drop off my car and was told that my service was 8:30 but my MOT wasn't until 4pm so I couldn't collect the car until 5pm."
"Booked online to have the coolant changed in my car at 2pm. Arrived and was told I would have to leave my car for the rest of the afternoon."
"Booked in at 10.30 to have 4 new tyres and arrived at 10.20 I was told there was a 2 hour wait."
"Was called by staff saying they didn't have any room to carry out the work until 4.30pm."
"I dropped my car off at 0830 and did not get it back till 1700."
"Very poor service. Do not believe the booking slots."
Customer Service
Pros:
"Very pleasant helpful guy on reception."
"Had an MOT by Gary last week and he was fantastic."
"Massive shout out to Dean going above and beyond regarding the customer service."
"Staff excellent. Shaun, who I mostly dealt with, gave excellent advice about cleaning up my emissions when car failed on that."
"Really helpful friendly centre, thoroughly recommend."
"The team here (Halfords Autocentre Aylesbury) were engaging and attentive."
"Staff were very welcoming, knowledgeable and explained a number options for tyre repair as well as already ordered replacements."
Cons:
"I will suggest never to take my car repairs or MOT to HALFORDS again."
"They use free checks to create problems in ur car so u return and have no choice."
"I would advise this branch to check their integrity and not rip customers off."
"Never using the place again. I’ve given them 3 chances... they tried to massively rip me off."
"When I tried to speak to Halfords Manager, he was not helpful at all, he was rude and didn't even care."
"Awful, unreliable service. Couldn't help but feel that I was being taken for a ride simply for being female."
"You could not script the rudeness off the staff."
Quality of Work
Pros:
"Gave a thorough check changed my bulbs for me and even gave me free screenwash."
"The mechanics Tom and Ben that worked on my car are very knowledgable."
"They offered a prompt and efficient service and tended to my car soon after arrival."
"glad i went to this for my MOT and Service. Car passed without any problem."
"They were really professional and efficient with their work. Thank Dean and Josh you guys were amazing!"
"Really excellent customer service from everyone - communication was timely and informative."
"The team at Aylesbury are brilliant - I'm a repeat customer, and they understand my needs and my wife's as we both have health issues - compassionate and well-mannered team."
Cons:
"Did an Mot and interim service. Failed car for emissions but said would pass if I took it for long drive."
"My Garage said Bulbs had not been fitted correctly and should have lasted longer than 5 months."
"After a full service they haven’t checked my air conditioning, which is not working at all."
"Heard mechanics swearing, staff eating lunch at the reception desk and an unacceptable wait."
"Had not and service car came back with engine management light on."
"They did a service but didn't actually do what they were supposed to do."
"Were unable to complete the service as didn’t have tools to remove a tight oil filter!"