Halfords Autocentre Shirley Reviews Summary

Customer Service

Pros:

• "Always use this garage absolutely brilliant, great service fantastic staff very friendly."
• "Prompt and reliable customer service."
• "Honest and trustworthy advice and repairs."
• "Friendly, always helpful professional guys at this branch. Highly recommended."
• "Excellent service and communication. Issue with windscreen washers quickly rectified."
• "Service was great, the guys there were friendly, helpful and happy."
• "Very professional and well organised."

Cons:

• "The staff members did not give any confidence and did not look professional..some of them didn't have a clue..didn't even know how to check the adblu level."
• "Not very friendly at all."
• "Complete waste of time. To be fairly honest soon as I walked in I knew the gents were in no mood to do my car."
• "During my experience at Halfords the lad at the desk had a serious attitude problem... when I asked how come they were able to align my lights last year and not this year. He replied ‘I dunno, wasn’t here last year was I!’"
• "Bad customer service too as one person couldn’t give me any information on how long it might take or NHS discount."
• "The advisor which was extremely rude told me to set up an account for myself and she said she will refuse my trade card again."
• "Staff are rude the front desk man (Jamie) very rude and abrupt didn’t look like he wanted to work there at all."

Value and Efficiency

Pros:

• "They offered discounted MOT for NHS workers. It only costed me £27 which I think it's great value."
• "Surprisingly cheaper for my tyres than all other quotes."
• "The work carried out was really good and the best price compared to other quotes I was given."
• "Booked a completely free tyre pressure and tread check. Absolutely top class service in challenging times."
• "Costs explained up front and friendly face behind the counter."
• "Very quick, efficient, honest service. I recommend."
• "Very easy to book online for a slot that suited me, third year running looking after my car, very pleased."

Cons:

• "You just don't expect to be ripped off sideways by a reputable company like Halfords."
• "DO NOT GO ALONE IF YOU ARE A WOMAN! They see you coming and take advantage."
• "They charged me an absolute fortune and also gave me the car back in worse condition than when I sent it in."
• "Lied to me about reasons for failing MOT to sell unnecessary repair work."
• "Was surprised to be quoted over £1500+."
• "They just use their brand name to charge extortionate prices."
• "Service ok but prices for additional parts are very high, need separate figures for parts and labour."

Communication and Professionalism

Pros:

• "Walked in with no prior knowledge, was seen within seconds of opening the door."
• "No hanging about, was seen straight away."
• "He kept me informed about everything and made everything very simple and easy for me."
• "Dan and staff clearly communicated problem and cost to fix."
• "It was easy to book online, I got a reminder text the day before and the invoice with the advisories was emailed to me as soon as the car was ready."
• "Clearly explained on collection of the car who I should contact if there were any issues with car post service."
• "Very professional, helped me diagnose a problem I was having with my Mercedes and told me what part was required to fix it."

Cons:

• "Despite ordering and paying for my car battery (which according to the website was in stock) 30 minutes after I arrived and being told quite abruptly that the time I had booked my car in for was a drop off time, not when work would start, I was telephoned to tell me that they could not fit it cos they didn’t have one."
• "Booked appointment trusting that the appointment would be adhered to, arrived in time as requested, then told it would take over three hours to fit two tyres and to return after three hours."
• "Work was incredibly slow and supposedly they were waiting for an exhaust part that did not show up."
• "Nobody answered the phone or kept me informed about my repair."
• "staff have no meaning of manners or time."
• "Was told many times they would call me, but they rarely did which ended up with me calling them to ask how work was going."
• "There is no clear communication from the garage how the work is progressing."