Address: Winwick Rd, Warrington, WA2 8HJ, United Kingdom
Phone: +441925659831
Rating: 4.4
based on 118 reviews.
Customer Service
Pros:
"Went above and beyond to help me and didn't make me feel silly despite me not knowing a damn thing."
"The staff were very helpful and friendly."
"Great customer service from Steve and Brett, car running fab now and I got to spread the cost which was a such a lifesaver."
"Absolutely outstanding guys here, great team and went out of their way to help me."
"Staff are polite and the work was done quicker than I expected, would recommend the Winwick Road Warrington garage to anyone."
"The guys in the local branch are great, I started going for MOT's they fix my car, on time, at a fair price and even repaired a long running fault that BMW dealership had miss diagnosed!"
"Staff were welcoming and friendly and MOT carried out on time."
Cons:
"They wanted me to pay £1077.96 to fix something they didn't even know anything about."
"The response from the garage when I asked why didn't they tell me to log my reg if they knew I had to do this was 'we are not parking attendants, you should read the signs'...well had they been there at the time I would have!"
"Horrific experience and wouldn't recommend to my worst enemy."
"put the wrong grade oil in my car, and never got back to me after the stupid callcentre contacted Warrington for me."
"The 1st manager they had was excellent as was the customer service, but now they have a new manager John and I don't think he knows what the words customer service mean."
"you try to ring this branch and some woman in a call centre not even in Warrington cant deal with the complaint or help..go somewhere else instead of these jokers."
"Emailed Dan Pawson (customer services manager) on 28 feb and he said he would get manager to contact me. 8 march im still waiting."
Quality of Work
Pros:
"Helped me out with new battery when I was on a long journey, within 30 minutes I was back on the road."
"As a Veteran I found this place and what can I say, amazing."
"Superb service and extremely efficient. The guys at Warrington are super friendly."
"Absolutely brilliant had a MOT oil and filter asked them to fix my exhaust that needed attention and they didn't charge me any extra."
"I cannot praise this garage enough. Took my mondeo in today with no aircon and after completing a thorough test air con was recharged and is now working brilliant."
"Had work on brakes done to ford fiesta. Was sent video of problems before being given quote."
"VERY HONEST LADS THANKS THE LADS IN WARRINGTON WILL CONTINUE TO USE THEIR SERVICES TOTAL RESPECT."
Cons:
"Not up previous standard. MOT+ Service combo on my Peugeot 207 identified a front suspension spring needed replacing."
"Husband took our car in for MOT in December. Other than the bulbs there was nothing wrong with the car. They decided to state the Engine Warning light came on and needed a diagnostic test for extra money."
"When I drove the car away from the garage I instantly noticed the brakes were spongy and the brake pedal could still be depressed even after resistance was felt."
"Updated my review, after last MOT the car started to make noises then one day ABS, traction and stability failure then a crunching, took it to another garage found out I had a lucky escape and so did other road users it was a death trap and apparently should.have been picked up during the MOT."
"Had my car serviced in Warrington and very substandard."
"Very poor. They re gassed my air con and it lasted about two weeks before the air con stopped working again."
"Mechanic 'forgot' to replace cap on engine after MOT and Service which I didn't discover until a few hours later."
Value for Money
Pros:
"These guys are everything you want in a garage. Competitive, reliable and trustworthy."
"Having recently been given a recommendation to use IN’n’OUT, we thought we would give it a try, we are extremely pleased with the result and the price."
"I have no reservations in recommending IN'n'OUT at Warrington. Always helpful, friendly, reliable customer service."
"The cost of my 2.2 ford ranger oil and filter change was £90, where as my local ford dealer wanted £160."
"First time we've used these for both our cars. Professional, great value for money."
"Customer service was amazing, price seemed reasonable and everything was lightning quick."
"Had both my car and L200 pickup Mot'd here, good friendly service competitive pricing and both passed with some advisories."
Cons:
"The mechanic who dealt with me saw I was a young driver and tried to rip me off."
"Feel like I was taken advantage of by the guys at Warrington. Young girl on her own massively overcharged for parts when they're half the price elsewhere."
"Be warned.... Will charge you more when you arrive. Quoted for service and in the small print £15 if specialist oil required."
"Absolutely disgusting service, had mot in November 2022, failed and had work done to pass."
"Wouldn't send my gran here no customer service told to do one and go elsewhere."
"Thought i would take my van in for a quick oil and filter change as i didnt want to mess my drive at home doing it myself. My wife noticed oil all over the road outside and i checked to find they hadnt replaced the oil filler cap on the engine."
"Won't be taking any of my vehicles there again that's for sure!"