Halfords Autocentre Teddington Reviews Summary

Customer Service

Pros:

• "Alastair and John at Teddington are very good to deal with."
• "Always I have been attended with courtesy and understanding, both in person at the centre and giving me information a the 'phone."
• "Customer service is always excellent and any problems with a vehicle are always explained fully before proceeding with any work."
• "The team at Halfords Teddington always deliver a friendly, professional and reliable service - and they go the extra mile too."
• "Excellent customer service."
• "Really helpful staff and for the first time in a long time I felt confident taking my car to a garage."
• "The staff are friendly, competent and well informed."

Cons:

• "Customer service and work is poor. Never kept informed as to what is going on and how long they are going to have the vehicle for."
• "Very aggressive young man on reception."
• "The Receptionist kept taking phone calls while I waited with a child, to be spoken to."
• "during my vist Kevin -receptionist was giving poor service advice to non English speaking customer on the phone, confusing a woman."
• "Customer service skills was non existent from the manager or his colleague."
• "Second time, I have been to this auto centre, you come in and the receptionist doesn’t even acknowledge you are there until he finishes what he is doing which could be a good 5 minutes."
• "I had a similar bad experience with Kevin at Reception (he claimed to be the manager)... Throughout the conversation he was dismissive and patronising."

Quality of Work

Pros:

• "4 years ago the car sailed through its MOT."
• "The men at the garage managed to source a fairly big part and replace it before the end of the day to ensure the MOT was passed."
• "The engineer completely overhauled the positioning of the car to the point where the suspension feels much safer."
• "they do quote a bit high but will then price match and usually beat the other quote."
• "Went for an MOT and was quoted a price and a time, price was cheaper than expected and the work was done quickly and to a high standard."
• "The team were professional, courteous and had the work completed ahead of schedule on both occasions."
• "They fixed the small issue that caused the fail without charging me a penny."

Cons:

• "I had a full service the day before and Halfords failed me on brake pads saying that were less than 1.5mm."
• "The car was booked in for a service on two occasions, but they didn't manage to do any work at all on either of them."
• "Went in for a tyre change but came out damaged with rear doors jammed shut."
• "So, they wanted to charge me for them detaching my wing mirror and failing my MOT."
• "Just had the next service done at a different garage which revealed ‘they damaged the oil filter while fitting - instead of replacing it they just left it in place’."
• "The tester put a list of 10+ advisory's... many of the advisories were not warranted and should not have been put as an advisory."
• "Took a car here for oil change and servicing. Receptionist is knowledgable and friendly, however I found a scuff mark and dent on the my car immediately after I went home which looked like a heavy object had been dropped on it."

Communication and Efficiency

Pros:

• "I have used this Halfords Autocentre (and the Feltham branch) for my MOTs for several years. Always happy with the service provided by both branches."
• "Great efficient service, easy to book online, courtesy call and follow up were very thorough."
• "After that everything else was spot-on efficient, the MOT passed in an hour and half, contacted by both voicemail and email."
• "Lawrence called an hour later saying the car was ready to pick."
• "A really straightforward, simple and stress free MOT."

Cons:

• "Customer service and work is poor. Never kept informed as to what is going on and how long they are going to have the vehicle for."
• "I dropped my car early in the morning for service and MOT, but I didn't get any message from them even by 3 PM."
• "Booked car in for service on line and paid for this... Was told I would receive a progress call during the day. I heard nothing."
• "Having prebooked I was disappointed to be told that my battery wasn't there - it would arrive in approximately 40 minutes."
• "Booked early time slot online and pre-paid for tyre change/alignment appointment as can't make afternoons. On day, told MOT appointments had priority in mornings and would have to wait until afternoon everyday during week."
• "Booking process was fine but when I turned up there was half an hour delay."
• "Car booked in for a puncture repair, drop off at 11:30. Was told they were very busy, and they would contact me when ready. Heard nothing more."