Charles Tyrwhitt Reviews Summary

Customer Service

Pros:

• "A special thank you to the wonderful Leo, so professional, friendly, knowledgeable, a true gentleman. An absolute delight!"
• "Olivia and Sean are stars! I wanted some shirts quickly so rang the store. Olivia ordered them on Monday, Sean took them to the post office on Tuesday, and they arrived on Wednesday."
• "Deepi was lovely and helpful and made my day!"
• "The customer service is the best one can ask for. I had some issues with my order and everything was settled perfectly."
• "The staff are really amazing. They help to provide what best suits customers."
• "I was very impressed with the service that both Owen and Laura provided in store."
• "Adesh was the salesperson who attended to me. He was courteous, professional, and helpful (with my measurements and advice towards what would suit my event)."

Cons:

• "I am pretty sure now the people working here have been trained to become idiots and sell just anything."
• "I tried to contact the shop many times to have an update about a Custom Shirt but they never answer the phone."
• "Customer service have dwindled away since the times before covid."
• "He gave us a suit too large (obviously recommending we pay for getting it adjusted), almost shaming my partner for his body shape."
• "Went there at around 3 pm today. The place wasn't that busy; but after about 5 minutes browsing; decided to leave as absolutely none of the staff bothered to entertain me."
• "Unacceptable attitude towards the client at their Jermyn street shop, London."
• "The staff at this store make you feel like they're doing you a favor when you ask for a different size/fit."

Product Quality

Pros:

• "Good quality polo shirts."
• "Definitely some of the best shirts I have ever bought!"
• "The quality of their goods is on the highest level I've purchased before."
• "The fabric feels luxurious and durable, providing both comfort and longevity."
• "The quality of their shirts is exceptional, with attention to detail evident in every aspect."
• "Good quality chinos."
• "Shirts are of the utmost quality, and they have a fresh take on classic designs appropriate for the office or a night out."

Cons:

• "I’ve bought two coast from here that have lasted 18 months as well as a few jumpers which disintegrate after 12 washes."
• "Poor quality T-shirts: 100% cotton but have a finish so that they feel like exercise shirts."
• "Made in China, poor quality cashmere, zip not smooth."
• "Shirt quality has gone down the drain too, all my CT shirts sleeves have ripped."
• "Poor quality white poplin shirts: very thin - look pink as see skin underneath."
• "I bought a dress shirt a couple of months back – after two wears, the collar was so frayed and worn, it could not be worn again."
• "Their shirts are excellent but I question the quality of their other clothes."

Store Experience

Pros:

• "The members of staff are quite attentive even during peak hours and are always on standby when you need help with something."
• "Despite the number of customers in the store I was served quickly."
• "Great service! Wonderful spacious store, great location. Friendly professional atmosphere."
• "Great value, well fitting shirts. Several measurements are taken to find your ideal size."
• "The décor is smart, sophisticated and colourful - though a bit on the small side."
• "The store has brilliant helpful staff headed up by James Allen the general manager."
• "A really great service at Charles Tyrwhitt Jermyn Street."

Cons:

• "Odd experience at this store. Whilst in the store part of their cabinetry collapsed and landed on my leg."
• "As big as the store is, I found that they didn’t quite have every choice available as displayed online."
• "Great company but slightly poor for a flagship store. Nowhere to sit down in the changing rooms."
• "Total lack of transparency about pricing: online price is very different to that in store, and then different again to the store just up the road."
• "The organization of the shop is more reflective of Kohls or Marshall's."
• "The lighting is mediocre to be honest. I don’t understand why a suit store would want to have DIM lighting and even DARKER lighting within the changing rooms."
• "The flagship store. But be warned they do not keep smaller sizes in stock."