Moss Bros Stratford Reviews Summary

Customer Service

Pros:

• "Fortunately the manager stepped up to keep the peace, I might go back thanks to her professional service and good manners."
• "Mario has exceptional customer service. If you want a well made suit, speak to Mario only."
• "Rodger looked after me and I can honestly say, you don’t get better than this when it comes to a fantastic and personal in-store experience."
• "The customer service I received upstairs is excellent, particularly from the manager."
• "Great customer service. Helped me pick out the suit that was perfect."

Cons:

• "Terrible service, bought 2 suits here, will not support this shop anymore."
• "Rude and extremely insulting service. NEVER AGAIN WOULD I OR ANYONE I KNOW STEP FOOT IN HERE."
• "Staff are absolutely shocking. The person serving me was rude to other members of staff."
• "The guy on the till today had the nastiest attitude and was terrible at his job."
• "Shocking customer service. You can still get what you’re looking for if you’re prepared to add an extra 30 minutes to your visit."

Product Quality and Selection

Pros:

• "Suits are great."
• "Moss bros have a variety of good quality suits."
• "Received excellent service from Nick. Got my measurements taken, received great tips and style advice."
• "Very pleased with the suits that were tailored for me and my (soon to be) father in law at Moss Bros."
• "The Tailor Me service is so good I got a second one a month later."

Cons:

• "Ordered and payed suits two months ahead the wedding just to make a fool out of me."
• "Walked in first thing this morning. Appeared to be 3 total employees working and not one of them greeted nor asked if I needed assistance. Not only that, but the selection was poor."
• "Extremely horrible customer service one of workers was in my way i politely said excuse me he rudely said to me 'Go the other side'."
• "Worst costumer service ever. My friend got me 3 shirts for my bday as a gift. Unfortunately, they weren't my size and went to exchange them at Stratford."
• "The bald male (I guess manager) is a very bossy disrespectful human being."

Fitting and Tailoring Services

Pros:

• "Neel was extremely approachable when I first entered the store with my daughter for my Tailor Me appointment, his warm and friendly demeanor instantly put me at ease."
• "Had help from Mariusz who was extremely professional and polite. He gave me honest and useful advice about tailoring."
• "Neelkanth Patel provided me with the best customer services experience I have ever experienced."
• "I had a suit made here for my wedding. The customer service I received upstairs is excellent, particularly from the manager."

Cons:

• "Originally I wrote a very positive review but I have now been back 4 times and have to go back a 5th for a pair of trousers due to error after error."
• "Easilly the worst experience I’ve ever had as a consumer throughout my 25 years."
• "Went in today for a fitting appointment. I was pleasantly welcomed by Nick, who was very helpful in both getting me the correct sizes but also providing me with great advice for when shopping for suits."
• "Horrific customer service. It took one hour to order a suit from the warehouse. I ended up showing the member of staff how to fill in the fields on the ordering system."