Suitsupply Reviews Summary

Customer Service

Pros:

• "Stefano and the rest of the team at Suitsupply took excellent care of us, and I couldn’t be happier with the suits we ended up with!"
• "Rattan is an incredible asset to this place and I will definitely return to Suitsupply."
• "Brilliant place with a wide selection, and very knowledgeable staff that will definitely steer you right."
• "Great experience, and massive thanks to Azad at the Shepherds Bush branch."
• "Experience was excellent from the moment we walked through the door."
• "I had a great experience but didn't get the name of the young gentlemen serving my husband for our baby shower event suit."
• "Sean provided a great service from start to finish."

Cons:

• "In addition, they tried to sell me a tuxedo shirt for a non-black tie dinner, hiding the fact it was a tuxedo shirt."
• "Went into this store on Saturday, waited to be served for a few minutes where one person walked passed two times before we eventually got his attention."
• "The 2 individuals working on the Monday 31st July 4-5pm were shockingly moody, avoided eye contact, responded with 1-2 word answers."
• "Showed up on Friday the 10th of June to purchase a pair of shoes... After waiting around for 10/15 minutes no one was seeing to me."
• "He said he won’t check the inventory. I asked him why. He said, because he was far away from computer. He refused to perform his duties."
• "The advisor Shanai was absolutely disgusting to deal with."
• "Absolute joke of a place 😂. Walked into the store in Westfield... asked a guy a question about some trousers, he just looks at me and dismisses me."

Suit Quality and Selection

Pros:

• "Suitsupply offer value for money suits. If you do your research you will find that they are the best option at this price range."
• "The suit exceeded my expectations and I felt a million dollars wearing it!"
• "All suits are high quality wool."
• "The suit ordering process is really simple and made to measure. Fabric quality and choice is the standout reason to go Suitsupply."
• "Iv collected the suit and it’s great, fits like a glove after the adjustments."
• "We got totally sorted for a full tuxedo for my son, including getting the right size ubered from another branch, hem fixed, collection call."
• "Purchased my second suit from Suitsupply Westfield. Unbeatable quality and fit for the price you pay."

Cons:

• "For a 700£ suit I would expect a way better quality and customer service."
• "The 'seller' convinced him to buy what's available in store telling him that the one he wanted may not arrive on time."
• "Nice range of suits but be aware if you're buying one and something happened to your trousers you may need to buy a new suit as they do not supply an extra trousers even if you ask to make for you."
• "Brought my suit after the second time wearing it. It ripped to be fair to suit supply they did repair it but I’ve never had a suit rip after just wearing it twice."
• "I Had a 3 piece suit made for may daughters wedding in Italy... Worn once for the wedding and then... I noticed holes had appeared at the back of the collar on the jacket and 2 other places on the back of the jacket."
• "Unfortunately the main suit of Suitsupply (perennial) comes with a standard trouser size per blazer size, and it did not suit me."
• "Although the suits were more expensive than other competitors, its quality matched its price-point."

Staff and Service

Pros:

• "Incredibly knowledgeable with great advice, and measured up suits perfectly."
• "Fidel is an asset to this store - extremely professional, enthusiastic and patient."
• "Abdul was assertive and considerate, the perfect blend of utilising his expertise."
• "Her knowledge on materials, colours and pairings blew me away."
• "Massive help from Azad Sahin in the store, who clearly knew his stuff."
• "Miles was extremely knowledgeable he helped me pick a tie and pocket square to match my suit and has a great eye for detail."
• "The customer experience from start to finish was superb and the assistants were quick to give their opinions and delegated their tasks very professionally."

Cons:

• "A couple of the assistants seem a bit aloof... don't engage 100%... serving too many customers at one time."
• "What turned into an exciting prospect of finding a wedding suit became miserable."
• "Terrible customer service and buying experience."
• "I'm not sure they will do anything."
• "He got frustrated with me and basically said 'No i cant I'm hosting - come next week.'"
• "First and last experience coming to Suit Supply. Awful staff and terrible management who clearly do not care about their customers."
• "Terrible customer service. We were served by ‘Manager’ Mark was extremely rude and unwelcoming."