Moss Bros Kingston Reviews Summary

Customer Service

Pros:

• "Jeffrey made us feel like his priority for the whole time we were in the shop and gave us what I believe is one of the best customer service experiences I have ever received."
• "The service was Incredible, such polite and helpful staff, they were also very friendly and approachable the manager especially was very helpful and patient."
• "Service in Moss Bros Kingston is excellent."
• "Daniel and Maria have been amazing and very helpful. We spend so much time finding the right colors, sizes and accessories for to be best looking on the big day."
• "Hugo was absolutely amazing in the Kingston branch! He took the time to get my partner his sizes in a 3 piece suit and his recommendations were really appreciated too."
• "Thank very much to James and Lawrence who helped me get an amazing suit."
• "Fantastic customer service by Paulina she handled our concerns and demands in a lovely manner, made a stressful situation calm and relaxing."

Cons:

• "Without doubt one of the worst customer service experiences I have ever had. Rude and arrogant staff member who was unhelpful and dismissive."
• "Disgusting service; to say that staff were unhelpful is an understatement. They were absolutely HORRIBLE!"
• "Complaining to the manager was a waste of time, No apology 'ill speak to them' was his response."
• "Poor customer service."
• "Their interaction is not only up to Customer service standard, but condescending and upsetting."
• "Terrible service and incredibly rude."
• "Nightmare customer service."

Suit Quality and Selection

Pros:

• "The best quality suits in Kingston. The suits are the highest quality and definitely affordable."
• "Beautiful designer mens' suits (Ted Baker are particularly good)."
• "I've purchased ready made suits as well as tailored suits from there."
• "For those who struggle to buy suits which fit this store is brilliant."
• "Great service as always, professional, helpful and courteous staff and also very knowledgeable too."
• "The suit is quality and his expertise really left a positive impression on me."
• "The staff were very friendly and professional as they gave me great advice on what style of fit would look great on my body type."

Cons:

• "All the hire suits are worn down and bad quality. Off the peg suits are fused."
• "When I received my order, all this had a strong smell of sweat. I am very disappointed and disgusted."
• "Why advertise suit hire and have almost none available?"
• "They had four suits to hire... The woman at the counter was rude and refused to engage."
• "Don’t hire suits from here. The only stress I had for our wedding was because of moss bros."
• "The suit we went for was not available in my size, so the staff member tried finding other suits of the same fit for comparison."
• "Poorly altered item was unwearable after being adjusted."

Staff Attitude and Professionalism

Pros:

• "She then went to extremes to track down the last available suits in the region and arrange for collection."
• "A 1st class VIP experience. Quality, professional staff who clearly know their trade."
• "Special mention to Daniel and Paulina, both of whom are credit to the store and great ambassadors of the brand!"
• "Ilyas gets my 5 stars for superb service and professionalism."
• "Then a salesperson called Henry came along, not only did he help me he suggested pieces for me, he went out of his way to make me feel body positive and secure in the pieces I'd selected."
• "Lewis dealt with us and helped with sizing etc and was decent and helpful."
• "Visited the shop on Friday for an evening suit and the staff were more than helpful."

Cons:

• "He got really aggressive and very rude when we started to speak to him."
• "Soooooo rude the Asian guy with long hair needs to find something that inspires him."
• "Other staff members bad mouthed in front of me."
• "Booked appointment online for “one on one” service. Arrived on time and said I had an appointment, a condescending staff member didn’t seem to care was told to simply “just look around”."
• "Utterly Gutted with the attitude of store Manager. None of staff was wearing mask in shop and after buying suit from shop asked for covering bag for suit they told they don’t have cover."
• "Rude staff with whom you have to argue, just for your rights to be honoured as a customer."
• "Talking to each other rolling eyes at customers asking for help."