Address: 299 Oxford St, London, W1C 2DZ, United Kingdom
Phone: +442074955265
Rating: 3.4
based on 133 reviews.
Customer Service
Pros:
"AMAZING service for my husband in 2021 from Pedro (African Portugese, wore glasses)."
"Any problems was fixed very quickly."
"Impressed by this clothes shop's outstanding customer service."
"Nonetheless, the staff were friendly, approachable and polite, acknowledging openly with other customers there was a wait for certain services and courteously apologising for it."
"Daniella was extremely knowledgeable, helpful and so sweet!"
"Exemplary customer service from Jack Lynch - served me and several other customers simultaneously, answering questions, helping us pick out sizes/items and talking through our options with ordering instore, tailoring and more."
"The staff is friendly, knowledgeable, and goes the extra mile to assist."
Cons:
"Got the feeling that I was unwanted in the store, staff didn't seem friendly or welcoming at all."
"Terrible customer service. Won’t pick up the phone."
"Super rude and unhelpful. Then they also never answer the phone."
"Very arrogant behavior from the store employees, they were extremely rude to my partner and myself."
"The staff pick and choose who they want to serve and give negative vibes to those they don't want to."
"Literally the worst customer service I’ve ever experienced!"
"The staff members in this shop seem to have no care for the customers."
Product Quality
Pros:
"Best suit shop I've been in."
"The seamless shopping experience, coupled with a stylish array of clothing, makes it a go-to destination."
"Just in 15 mins, i was out with a great, budget suit from DKNY for £350 which did not require any alteration."
"Good suits, especially tailor me service."
"The quality of the products are mostly good."
"The suit itself fits him perfectly and I’m so glad that he’ll feel comfortable and handsome in his suit rather than being stuck with a frumpy suit."
"This is an ideal place for really good fabric design for suits which is regularly updated."
Cons:
"I bought a suit for a wedding and the trousers had to be altered three times due to them making repeated mistakes."
"The suits were very poor quality and it is more expensive than their competitors."
"They did not have any trousers of the appropriate length."
"Some of the stitches and sleeves were a bit off, but still nice quality."
"Unfortunately they didn’t end up having my size and the sales rep said we won’t be able to get it by AM Saturday when I needed it."
"I have purchased a suit and after closer inspection it is falling apart only had it for a day and not even worn it."
"Their policy is that they have extremely limited stock for hire."
Staff Attitude
Pros:
"I will definitely be coming back to this store, permitted that Dhin is there to help me of course!"
"Naynesh was extremely helpful, and made a concerted effort to track down my size."
"Peter, I think the manager, took personal ownership of my return and out of hours got my other jacket returned."
"Warren went the extra mile and got a shirt and tie to compliment the outfit without me having to ask twice."
"Also Sukaina was very helpful and made the experience of buying a suit more easier and less stressful."
"Beth, was very patient with me on the phone and personally found exactly what I needed and reserved it for me."
"Chris was extremely helpful top guy in this place polite, helpful and patient."
Cons:
"Very hostile and had a rude tone."
"The man was insistent it was the right size and a size down would look bad."
"The older gentleman who asked me if I was okay really, really, didn't want to deal with the inconvenience of customers."
"He and another one laughed at me twice because of my apparently so silly questions."
"The guy that served me was very unhelpful and spent most of the time chatting to his colleague."
"Unfortunately unless you are served by Pete (Store Manager) you can kiss goodbye to any basic level of customer service."
"For the love of God and your sanity, stay away from this place! Tux fitting appointment was extremely rushed."