Slaters Reviews Summary

Customer Service

Pros:

• "Sales assistant couldn't have been more helpful."
• "Staff helpful and happy to assist if you need anything."
• "Kamran has been nothing but attentive and diligent in getting the issue resolved."
• "Excellent, cost effective menswear. Good non intrusive service."
• "They clearly pride themselves on dealing with their customers in an exceptional way."
• "Very impressed, the assistant Arron helped us in every way he could."
• "Fantastic customer service. Sales team and fitters couldn't do enough to help."

Cons:

• "Wanted to size up for the jacket and then tailor it but was told a blunt 'cant mix and match'."
• "Dated suits in store. Not the same stock as shown online."
• "It took 10 minutes yesterday for all members of the party to leave due to the poor service."
• "No customer service skills. Asked a guy called Jas for help and he just stood there and said there's the rack have a look through."
• "Good selection of suits but very lazy staff and unhelpful."
• "Awful experience. Phoned earlier in the week and requested an appointment for a wedding party of 8 including the groom. Was told over the phone there is no need to book."
• "Visited at 2pm on Tuesday this week, hardly any customers in. I needed to buy two suits pretty quickly as had an event that started at 6pm... I asked four people for help and received none."

Suit Quality and Variety

Pros:

• "You can get lovely suits with free tailoring for good prices."
• "They always have a wide range of choice and the quality of clothing is second to none!"
• "The actual suits etc on sale were (as usual) great value."
• "They have a complete range of full suits and a big range of shirts/shoes etc..."
• "The suits are fantastic and reasonably priced."
• "Travelled to Birmingham as we could not get a suit locally, was recommended this shop did not disappoint. Amazing selection of colours & sizes."
• "There's a good range of styles and prices."

Cons:

• "Suits direct down the road had hardly any variety."
• "Big selection of suits, but the trouser waist and leg sizes are established by measuring your chest! Weird or what?"
• "Although great value for money there wasn't much choice or range of suits in particular."
• "Unfortunately, my wedding is in January which is out of wedding season so expectedly, there wasn’t much of a selection for myself."
• "Clothing selection was vast, but they don't mix and match sizes which is annoying if your legs are one size and your chest is another."
• "While trying on the waist coat, couple of buttons came out and the guy's reply was if you want stronger buttons, you will have to spend above £400- £500. Simply unacceptable customer service."
• "Recommended by a friend as a very good place for suits but really disappointed by the very bad customer service."

Value for Money

Pros:

• "Thank you Slaters. Will definitely be coming back for more suit shopping down the line."
• "Sorted out the alterations (expertly done) and averted a crisis."
• "He advised me on alterations and his meticulous detail left me overwhelmed."
• "Free alterations are the icing on the cake and make sure that the stuff you choose fits you as well as it can."
• "For suits bought there, Slaters adjust for free."
• "I picked up a three piece suit for an outstanding £99 including alterations."
• "Alterations included within the price of suits."

Cons:

• "The nearest salesman handed me a different one that was £50 more expensive."
• "While we did manage to come away with what was needed eventually, it was a painful experience."
• "Leave enough time for the tailoring as they often say it's not ready on the collection day and that you have to come back next week."
• "Alterations are included in price but I had to wait 7 days so you better buy your suit with some weeks before you actually need it."
• "10/10 for unhelpfulness. Browsed for about 10 minutes with no attention given by the sales staff."
• "I ended up getting quite annoyed at Slaters."
• "Will not be visiting this store again. This shop is a shambles!"