The Highwayman - Pub & Carvery Reviews Summary

Food Quality

Pros:

• "Food great, good quality, great value and hot."
• "The carvery was bang on, veg was fresh and cooked perfectly along with the meat which fell apart on your fork."
• "Food was amazing - lovely quality."
• "The carvery food was delicious."
• "The food was amazing. I had a mixed grill, and it was cooked to perfection."
• "The food was exceptional and plentiful."
• "Had beef and turkey both cooked perfectly and a great selection of vegetables all cooked well."

Cons:

• "The Yorkshire puddings were really dried out from been sat under heat for so long, the parsnips were rock hard."
• "Food was not so good, sorry to say, veggies tasted old and over reheated, meat was tough."
• "Unfortunately having started eating it we felt the veg wasn't up to standard expected."
• "The carvery was dreadful, not fresh at all."
• "Food was burnt but cold by the time we got it!"
• "The food tasted like it had been cooked the day before and reheated."
• "The carvery was all overcooked and I left my whole plate of food."

Service

Pros:

• "Visited this afternoon and we were very satisfied with service and quality of the food."
• "The staff were amazing even though it was clear they were under pressure from how busy it was."
• "The manager was so attentive and was looking after the whole restaurant without any fuss."
• "Service was excellent and the staff were friendly."
• "The staff were all very friendly and helpful."
• "Great carvery, really helpful staff who knew the menu well."
• "The staff are friendly, greeting us on arrival and check on us throughout our time with them."

Cons:

• "No one apart from waitress willing to help customers."
• "The managers are never present or hide away when there is a complaint."
• "No respect for customers! You had to guess that the orders were at the bar."
• "Staff were not very helpful and food was below average."
• "There never seems to be enough staff and the manager appears non existent."
• "Staff genuinely seemed to have zero regards for the customers."
• "Service at the bar was not good on this particular day (rude and unhelpful)."

Ambiance

Pros:

• "Environment of the pub was very welcoming and friendly."
• "The pub was a cozy hideaway with a warm atmosphere."
• "Good venue to socialise with friends and family nice atmosphere."
• "Love the Highwayman such a picturesque pub."
• "In a lovely, quiet and friendly atmosphere."
• "The atmosphere was enhanced by the quiet music playing in the background."
• "Was nice. Only went in for a couple of beers as I live up the road. Nice friendly atmosphere."

Cons:

• "Every table we went to was dirty."
• "My table had four speakers surrounding it. Very overpowering."
• "The booth had a TV with no sound and was playing Cbbies which was very distracting."
• "Menus were absolutely disgusting! Sticky to the touch and very dirty."
• "A number of empty tables that needed cleaning from previous customers were left in this state the whole time we was there."
• "The new management is horrible, wouldn't even let my son play pool."
• "When visiting the toilets, they also stunk of what smelt like petrol."