Sainsbury's Reviews Summary

Store Layout and Navigation

Pros:

• "Nice wide Isles, easy to get around never feels busy, relaxed atmosphere unlike asda who's Isles get busy, fast."
• "Superbly neat place, and everything is arranged and stacked in a manner which is very helpful to locate the needed things very easily."
• "The Fosse Park Sainsbury's is clean, tidy, and well-organised, with an on-site chemist and Argos pick-up point."
• "Nice supermarket, different than others. I specially like the navigation inside it."
• "Very well laid out large newly refreshed store with an Argos and Habitat inside, more selection of products available than at my local stores."

Cons:

• "The store is so illogically laid out."
• "I find it very crowded since floor space had been given over to Argos."
• "Massive issue finding what I was looking for, told by staff its in such an such an Isle, but not true."
• "Everything is on the WRONG PLACE 😕 (🤣😂😅)."
• "I found this shop quite difficult to navigate."

Customer Service

Pros:

• "The staff are amazing and seem to be doing a great job in very difficult circumstances."
• "Staff were pleasant and very helpful."
• "Staff are always friendly and helpful (apart from the odd few that stand around gossiping loudly lol)."
• "Thanks to Bhanu and her colleague at the til for making this the best shopping trip I've had in a supermarket ever."
• "Staff have always been helpful. Even shelf stackers and order collectors acknowledge you."
• "The staff here are lovely. I’m a wheelchair user and they’re always super friendly and helpful."
• "The staff are friendly, approachable and helpful."

Cons:

• "Security guard (young one with glasses) rude!"
• "Staff can be very short with the customer and now think they can tell you off whenever for whatever."
• "One lady gave us a curt 'I'm closed' without even making eye contact."
• "The employee named Linus who was stacking grocery on Saturday afternoon was showing horrible attitude towards my mate."
• "Cashier was rude, they had toys out on display but you couldn't buy them as they were to be sold in the sale the next day."
• "I found the staff were not very forthcoming or even helpful."
• "The cashiers don’t bother helping."

Product Availability and Pricing

Pros:

• "Great Sainsburys! It's huge and you can usually get anything you need, even the weird stuff!"
• "There is a wide selection of products from home appliances, decor, clothings, electronics and of course, food."
• "Always enjoy shopping at Sainsbury's such a variety off things particular the bakery and cake section."
• "The best selection of magazines, dvds and games I've seen in a supermarket."
• "It's a large supermarket offering just about anything you might need or want."
• "Sainsbury's always has a good range of products, if you cannot find what you are looking for members of staff are always happy to assist."
• "Amazing range of products with an emphasis on healthy quality products."

Cons:

• "Shelves were half bare."
• "Any soya or lactose free products are very overpriced."
• "Biggest let down personally is the price of some of the items as you can quickly run up your bill to a lot more than you would in alternative shops."
• "Prices seem to be going up recently."
• "Prices are beginning to rise at a rate that doesn't reflect quality or quantity of products."
• "Very very expensive. Everyday shopper can't afford any items."
• "Everything was low or no stock."

Facilities and Accessibility

Pros:

• "Large car park perfect for peak hours, but super out of the way for pedestrians."
• "Shop was very clean and tidy with good offers."
• "The store is big and it does offer sit down meals at the front."
• "They have also nice customer centrum, place for kids, public toilets and big parking lot."
• "Ample parking, friendly and helpful staff. Nice cafe, clothing section, dry cleaning available, nice produce."
• "This Sainsbury's is my go to supermarket as it has everything all in 1 spot including Argos and a pharmacy."
• "A regular shopping destination for me because it has plenty of car parking space and an on-site 24 hour petrol station."

Cons:

• "One thing you need to be aware of though is that during the rainy periods, the roof leaks a lot."
• "They could do with more tills that you can fit your disabled trolley and chair through."
• "Car parking is now a nightmare."
• "And why are the disabled parking bays the furthest from the store entrance. Ridiculous."
• "Bit disappointed about the toilets, they were not very clean."
• "The store is OK, however the petrol station is awful."
• "Suprised that the fitting rooms are shut."