McDonald's Reviews Summary

Service

Pros:

• "Martha was working tirelessly to maintain standards on both occasions."
• "Staff were smiling like Americans, food was tasty and filling."
• "The staff is efficient when you place your order using the self-service kiosk, which helps speed up the process."
• "Great service, I broke down in my van in the drive through. the manager and another member of staff pushed me out into the car park."
• "All sauce pumps operational and service was quick."
• "The drive through experience being the quickest to get through due to the quick efficient service of the staff working on the drive through."
• "Went on a Sunday afternoon, a busy time, used the drive through and got the right order brought out to my car in prompt time, order correct and even had the extra salt on the chips!!"

Cons:

• "All in all Eccles McDonald’s in respect of service is the worst I have ever been to."
• "Really gone downhill recently. Orders REGULARLY wrong."
• "The service was very poor and the food was cold, we sent the fries back and the replacements was just as bad."
• "Worst staff, I ordered for millionaire donut and a veggie deluxe burger for the table service. I waited for 45 Mins."
• "Staff are more friendly and chatty with each other than with customers."
• "Not really welcoming I came on Friday morning around 9:30 and the manager called Laura was rude to staff."
• "Terribly run branch, I highly suggest avoiding!"

Food Quality

Pros:

• "The chips are usually soggy, but this week we’re surprisingly crispy and delicious."
• "Food was hot so no complaints today."
• "The biggest plus, was the food came fresh, you could tell it had not been sitting there for a while."
• "I enjoyed my caramel frappe as usual."
• "At least when the food and drink arrived it was hot."
• "Pleased to say that today the food order was right and the only thing they got wrong was the sauce."
• "Nice quick food and great place to stop for a quick treat for the kids."

Cons:

• "The service was very poor and the food was cold, we sent the fries back and the replacements was just as bad."
• "We live 5 mins away from the restaurant, so it was surprising to find that it was all cold... and they hadn't given us the happy meal for my daughter... she literally the only reason why we eat there... and she had no meal."
• "The coke was flat, the chips were rubbery and cold and the burgers were cold."
• "I was given cold food stale probably been there a while."
• "Received my order after nearly 15 min waiting, eating in. All cold, disgusting cold coffee."
• "The burgers were barely warm (considering the wait) happy meals they gave us hamburgers despite ordering cheeseburgers."
• "The food was just warm & pretty tasteless."

Cleanliness

Pros:

• "The place is clean and well-maintained."
• "Just like any other mcdonalds, very clean and polite staff."
• "I sat down at a clean table and all the other empty tables I could see were empty of mcwrapping and clean."
• "Great breakfast at this store and what made it a good experience was Tony who was cleaning tables and he brought our food to us and asked if all was ok throughout our visit."

Cons:

• "The place had rubbish on the majority of tables and when we tried to put our rubbish in the bins they were full."
• "This McDonald’s was disgustingly dirty, 90% of the tables were dirty, floors dirty, bathrooms I won’t even say much about."
• "What a disgusting store. The main eating area was full of rubbish and the male toilets were unbelievable."
• "Manky tables flies flying around... the dining area was not very clean. Not been swept in a while bins overflowing."
• "Tried to sit down and nearly every table was piled high with people's rubbish."
• "There were empty food bags left on tables, the waste bin was overflowing on to the floor with food wraps."
• "Dirty tables, staff walking round with blank expression also a manager with long hair not put into a hair net."

Order Accuracy

Pros:

• "The staff is efficient when you place your order using the self-service kiosk, which helps speed up the process."
• "Went on a Sunday afternoon, a busy time, used the drive through and got the right order brought out to my car in prompt time, order correct and even had the extra salt on the chips!!"

Cons:

• "Really gone downhill recently. Orders REGULARLY wrong."
• "The place is a joke they get your order wrong all the time staff can't read when you want to grab something on the go do not go there you will end up back in the place taking your order back really not worth the hassle do not go."
• "Staff messed up the order and forgot items and sauces and one staff member was extra rude when we asked for the order to be rectified."
• "We've been occasionally going to this Mac Donald's (mainly the drive through) as we live next door and they never managed to get the order right."
• "Standard mcdonlads. Fair wait in the drive through, so not very fast food anymore. Plus, the order was wrong even though it clearly stated on the bill what we had ordered."
• "Drive-thru is a joke, they never seem to get the order right but you don't find out until after you drive off."
• "Every Uber or Deliveroo order has items missing."

Customer Service

Pros:

• "The lady cleaning the tables was lovely and friendly."
• "Best maccies in North West. Hands down. Tracy is customer service champion."
• "In the south we don't get served with table service but well impressed with this guy called Tony who cleans your table before sitting down and returns throughout your chomping to ask if everything is ok."
• "The people who serve you seem pleasant and nice."
• "He level of customer care and service is excellent and he is the kind of staff member that would get you 100% on a mystery shopper."

Cons:

• "Worst staff, I ordered for millionaire donut and a veggie deluxe burger for the table service. I waited for 45 Mins."
• "Not really welcoming I came on Friday morning around 9:30 and the manager called Laura was rude to staff."
• "Appalling frontline staff, very disrespectful with their customer and delivery staff."
• "Very bad service and a very rude manager. Disgusting set of people working there."
• "Worst Customer Service experience of my life."
• "Went to get food after a long day at work only to be treated like trash by a female manager."
• "Would be zero if I could. Absolutely disgusting staff and store."