Address: Broomfield Rd, Chelmsford, CM1 4DP, United Kingdom
Phone: +441245261508
Rating: 3.3
based on 206 reviews.
Customer Service
Pros:
"An amazing KFC ... Really good food and really helpful staff."
"Cannot thank Valerie enough what an excellent customer service lady she is this makes all the difference when you have a small problem and they sort it there and then many thanks again see you again soon."
"When ordering, the staff are pleasant enough, using the scripts they are trained to use, no issue there, means my order is taken well."
"Was greeted by the loveliest guy in here who made my little girls day!we had been in hospital all day and he made her a little ice cream and gave her a sticker with her meal!"
"Staff were friendly and helpful but was a long delay in being served, which they did apologise for."
Cons:
"I always dislike writing a negative review, especially as a local I have always enjoyed this KFC and had no issues in the past. Unfortunately I feel this particular KFC is missing good customer service."
"Worst branch, waited 50 minutes and then was given the wrong order. 2 people on the front dealing with a queue of 20 and they have no clue what to do. the staff on the front is so rude apart from apologizing for the delay with a standard statement."
"Management seem not to be as present as I would like, particularly during peak times as the staff seem easily overwhelmed once the queue gets busy."
"Also have problem with tills can't take payment and waiting time is very bad."
"Staffs are not friendly and I think what they think is that they are giving out food for free."
"Rude, very rude. Don't look like they have had any training, No customer skills."
"The WORST customer service Service!!"
Food Quality
Pros:
"Food usually hot and fresh."
"Food is delicious though!"
"Food was lovely, especially the salad with chicken and the cashier was very helpful and patient."
"Food is fresh and clean and staff are very friendly."
"Food was hot and fresh and as always tasted good!"
Cons:
"Always mess our order up. We didn't receive any of the sides we ordered and no napkins/salt packets."
"Absolutely rubbish second time, ordered boneless pieces today and we couldn't eat. It was very salty and binned it."
"Chicken strips were rubbery and popcorn chicken was lacking any real flavour, most sides sold out, chips were soggy."
"The chicken dippers were so salty that they made me sick."
"chicken was like chewing chewing gum and half cooked...had to throw pretty much the whole meal in the bin."
"Cold chips, no sauce in the burger and cold."
"The meal itself went in the bin the finger licking coating fell off in one lump and left a very grey looking bit of chicken."
Order Accuracy
Pros:
"And got the order right first time."
"Loved it, but got our order wrong 4 times in 10 visits, the staff are friendly."
Cons:
"The last time I visited... I only received half the hot wings ordered."
"Very quick but where's half of my order seriously I paid £20 for a fillet meal and a boneless banquet and in return I get half a burger for the fillet meal and for the boneless banquet I don't get a my burger or popcorn chicken."
"Many time I have had things missed, duplicated, or substituted inappropriately."
"Ordered my meal not enough staff to cope with the orders while waiting people was coming back because there orders were wrong one couple came back twice."
"The service was rubbish. Ordered 3 meals. Missing ice cream on one, Missing corn on another."
"Always check your order before leaving car park as they are renowned for not giving correct amount of food ordered."
"Edited as of 24/2/2020. Used the drive-thru and was brought the wrong order three times and still didn't get the two barbecue dips we paid for."
Facility and Location
Pros:
"The building is situated in a prominent area, with a car park and a drive thru."
"Clean and tidy place to grab a bite to eat."
"Store refit looks good."
"Kfc nothing new here. it's right on the main road so easy to get too and has enough parking for the traffic from what I've seen."
"Also plenty of room inside to sit down and eat."
Cons:
"Half-hour spent NOT MOVING in the drive-through queue, HUGE queues inside as well."
"When you access either there always seems to be issues with parking/driving thru."
"The restaurant could definitely do with more wipe downs of surfaces including tables and the self service machines, as they all look rather grimey."
"The cleanliness of the restaurant is often par if not sub par, particularly during peak times."
"Tables FILTHY, hand drier in gents' toilet totally dead."
"The floor was covered with rubbish. The toilet was blocked the floor was flooded and generally dirty."
"I dont know why but everytime I go into this KFC the floors are ridiculously slippery like they are covered in grease."
Service Efficiency
Pros:
"Went there tonight around 6pm, really busy, staff trying their best to get orders out quickly."
"Food arrived quickly, reasonably priced, but the food could've been better."
Cons:
"It's so understaffed, just an absolute joke!"
"Cold food, seems a complete lack of staff."
"Awful service. I feel bad for the people working there as it's clearly understaffed."
"Completely disorganised tonight. Long wait. Staff didn't know what they were doing."
"Ordered online and everything seemed to be confirmed, just needed to wait for delivery. Waited 2 hours only for the restaurant to cancel the order and say they ran out of food."
"Placed an order for over £33 and nobody showed up."
"Totally under-staffed every Sunday when I've been there."