KFC Aldershot - Ash Road Reviews Summary

Food Quality

Pros:

• "Nicest chips from any KFC, I do like salt and pepper chips"
• "Crispy crunchy batter all the time really nice."
• "Freshly cooked and consistently good quality food."
• "The food was fresh, hot and deliciously cooked."
• "One of the best KFC's I've been lucky to have visited."
• "Food is always prepared fresh, not greasy and service is fast and friendly."
• "Unlike most KFCs, the chicken was well fried and kept its crispy crunch on a 15min car journey."
• "Wings were abit mad, crispy and kinda hot."

Cons:

• "The chicken was very dry. Seemed like it had been cooked a long time ago and kept warm under a heater."
• "I opened the coleslaw and then threw it away."
• "Chips are soggy."
• "Had the misfortune of returning to this place once more, frankly it was so poor last time we thought... could it still be as bad?"
• "Came in & ordered a boneless chicken bucket & was very disappointed with the chips were cold & not very nice the horrible chicken was full of skin & on the bone went in the bin!!!!"
• "Utter disgrace. The food was cold, greasy and tasteless."
• "Food turned up cold and and half the order missing."
• "Smells like KFC, looks like KFC, but it doesn't taste like KFC!"

Customer Service

Pros:

• "Friendly staff and manager. Fastest service comparing to the other KFC in Aldershot and the other two KFC in Guildford."
• "A really well run KFC by staff that actually seem to enjoy working there."
• "Staff are always friendly at the drive through, meeting you with a nice big smile! :)"
• "Brilliant team, ask for a awkward order and the guys bent over backwards to help out."
• "Great staff. Happy and helpful."
• "Staff surprised me when they told me if I spend one mo pound on chicken wings I will get extra 8 on top."
• "Staff surprised me when they told me if I spend one mo pound on chicken wings I will get extra 8 on top..normally they don't bother do things like this..well done and thank you.."
• "The staff and management team are an absolute legends in here... Everytime i attend their premises to carry out the services here, always welcome me on site."

Cons:

• "The customer service was not very good. I ordered first and somehow she didn’t get anything that I had ordered only my friends entire meal."
• "Drive thru Mon 13 March early evening was a complete lack of customer service and a disaster from a customers' viewpoint."
• "The guy at the drive-through did not want to hear what we actually wanted and instead was pushing more expensive options."
• "Awful. Looks very good but the food was dreadful."
• "Service was quick and as expected from a drive thru, person on the window was very helpful pointing out that the fries were not vegan friendly (ordered the vegan burger and drink) she also had no problem with giving me the drink options beside the basic coca cola"
• "Staff are completely useless, every order wrong to date. Suggest they pay a little more in wages to upgrade the staff from the moronic ppl they currently employ."
• "Drive thru was very slow and inconvenient and it was bad sarcastic services and the workers where very stuck up and blunt and they have been slow on multiple occasions and messed up the orders multiple times too 😡😡😡"
• "Checked online as it says 24 hours , drove to their 25 min journey!! There were staff inside and said closed .wasted our time as it was wrong information. Change your website !! Bad management!!"

Cleanliness & Atmosphere

Pros:

• "Tables were clean and the food (once reordered) did come quickly."
• "From the moment I entered the fine establishment I felt as though I had been whisked away to the heart of Tennessee."
• "Food was good, service was quick but for the amount of staff I would assume the place to be spotless."
• "One of the best KFC's I've been lucky to have visited. The food was fresh, hot and deliciously cooked. Served with a big smile, tables and floor spotlessly clean."
• "It was actually a pretty nice experience. the restaurant looks new and well looked after, the food was to be expected from a KFC and the staff were really friendly"
• "Well organised for the current situation. Piping hot food. Shane drinks range is not as extensive but a sign of the times rather than a negative. Clean with alert and attentive staff."
• "Nice tidy drive-thru. Quick, polite service by great team. Shopped on a Saturday night at 10.00. Not what I was expecting so a big well done team. Thank you."
• "This is a relatively new KFC just off the A331 in Aldershot. It has a large car park and a drive through. Everytime I've been here the service has been impeccable and quick."

Cons:

• "Not the best KFC I have been too recently. Food was greasy i.e. not as crisp as usual."
• "An uneventful visit. Food was okay but chips lately are really poor but this is not unique to this branch."
• "Exactly what you would expect from your standard KFC, the staff are fairly decent and polite."
• "The food was fine, standard as always so alright to grab something quickly."
• "The premises were nice and clean. The staff were great, plesent and helpful.The stacker zinger burger I bought was very bland, dry and taste less . Sorry I would not try again.😔"
• "decent KFC but the layout of the drive-thru is a joke and has been wrecked by vehicles many times already because it is so small - be careful if you have decent alloy wheels as you risk grinding them on the kerb as you try negotiate the narrow drive-thru. gets packed at peak hours."
• "It's the first time I have used the Aldershot KFC and it will be the last only one till being used took 20 minutes to get meal and it wasn't over busy with customers service was useless"
• "Few year ago i got food poison and end up in hospital could not proof that they did it ( kfc at rosehill roundabout ) I have been convinced by my wife just to give a go again and guess what has happen I got raw chicken burger I'm definitely staying away and do not try at àll"