KFC Crewe - Grand Junction Retail Park Reviews Summary

Service

Pros:

• "Clean place to dine in, quick service, friendly staff."
• "Staff were pleasant and friendly!"
• "Best customer service anywhere! I don't go to my local branch in Northwich. I drive the extra distance because the staff at Crewe are the best at customer service."
• "The staff were working hard but it seemed more there wasn't a manager or supervisor."
• "GREAT service by Lucas, made my day with his incredible enthusiasm towards the customers."
• "Absolutely amazing experience, best kfc i have ever had, food was piping, gravy was thick, chips were unreal with the new seasoning, don't even start me on the chicken, it was fantastic, 11/10 experience highly recommend."
• "The staff were really friendly and the food was fresh and hot."

Cons:

• "Management need to ensure enough staff to cover demand."
• "Service used to be great when it was run by the 2-3 lads that used to work here... The worst offenders were the girl with the shaved head, the short fat one and the skinny one with glasses the drive through, so rude, making faces and the fat one shouted WHAT!! at me when I asked for sauces."
• "The service is really slow and awful."
• "Genuinely the worst KFC I have been to. Slow isn't the word, been waiting 40 minutes so far for a simple order."
• "Service terrible, waiting 45 mins after paying in the drive thru."
• "The staff were rude and they had run out of gravy and lettuce, and the chicken was extremely dry."
• "Absolutely shocking! Ordered via Just Eat, waited 2 1/2 hrs... No food was delivered, was made to feel like I was lying."

Food Quality

Pros:

• "Food was great which I must admit I was a bit scared!"
• "The food, however, was good."
• "Food tastes like any other KFC! Everything is good!"
• "The mini fillets were excellent, the hot wings and chips were also good."
• "And the food was hot so no complaints from me x."
• "Food wise, chicken was hot and tasty and got the order correct."
• "I love chicken and KFC chicken is some of the best out there."

Cons:

• "Ordered 3 piece variety meal...hardly any chicken on 3 pieces."
• "Instead of original, got spicy, which was horrible looking. All portions, super tiny and cold, chips very cold, soggy and salty."
• "Chips :- only warm, thrown into a bag. Chicken :- hottish but too much coating and overcooked."
• "Gravy Xmas triple bucket is a hit and miss. This KFC try to watery your GRAVY, to make the most of the profit, during this festive menu."
• "Bland sloppy Bargain Bucket."
• "One of the burgers was wrong, even after they had to refry all our food, the chicken was mush, chips squashed all under the food and had barely any given to us,"
• "Disgusting food 🤮 Oil was dripping from the chicken."

Cleanliness

Pros:

• "Clean place to dine in, quick service, friendly staff."
• "Food was lovely, service was quick, tables were clean."
• "the restaurant was clean and new, tables were tidy."
• "Definitely my favourite kfc! It’s clean fast and had everything we wanted all fresh!"
• "They cleaned the tables emptied the bins they were helpful when help was required."

Cons:

• "Floor was dirty as were the tables around us and the table we sat at."
• "Behind the counter was a disgrace, there was old food scattered around and general rubbish dotted about."
• "Absolutely disgusted with the cleanliness of Crewe KFC today. EVERY table was dirty with food &/or wrappers etc."
• "The floor, seats and tables were filthy. The bins were full to overflowing and the toilets were disgusting."
• "Floors and tables filthy."
• "When we went there the bins were overflowing and nearly all the tables had not been cleaned."
• "Inside rubbish was piling out of the bins, the chairs were stacked on the tables like they were about to shut, whole place looked unclean."

Order Accuracy

Pros:

• "service was friendly, food was good, normal for KFC at least, and the order was correct."
• "Food wise, chicken was hot and tasty and got the order correct."
• "At least my order was right...this time."

Cons:

• "ridiculous that those of us waiting in the car park are overlooked for those that just so happen to time it right with when the chicken was available."
• "Put in an order for a boneless banquet with beans, was given gravy instead."
• "just been to the drive through at Crewe Dunwoody way....come home with half the order...chips missing and dips and sides why cant hey get the food orders right"
• "One of the burgers was wrong, even after they had to refry all our food, the chicken was mush, chips squashed all under the food and had barely any given to us,"
• "In the years I have periodically visited this KFC, they have charged for but forgotten to include part of the order probably 60% of the times we have ordered."
• "Today, we were told they couldn’t fulfil our app order and to apply for a refund via the app! We had to drive home with no food or money!"
• "Never have anything in staff are rude and always get the order wrong."