Address: Unit 17 Horn Hill Rd, Hornhill Road, Worcester WR4 0SX, United Kingdom
Phone: +441905360426
Rating: 3.6
based on 155 reviews.
Order Accuracy
Pros:
"The food was mouthwatering as usual."
"Food was lovely and served on time."
Cons:
"The order was incorrect missing 2 drinks and a portion of popcorn chicken."
"The dog enjoyed them. The popcorn was very very dry."
"When I finally got to the window to collect I was told there was another 10 minute wait."
"They didnt give me my zinger burger, gravy or dip!"
"Most were not clean and the floor under the tables was covered in food debris and rubbish."
"Stone cold chips took them back."
"Went there this evening sat in the drive through queue for around 15 mins, one by one the cars disappeared after what turned out to be no response at all from anyone inside the store to any car."
"Food wasn't as nice as other KFCs."
"Shocking bad service and it's not staff fault at all."
"Before I could tell them what I would like they just added what they thought then the meals weren’t even complete."
"Ate in today for first time. Was told at counter that I need to order at screen."
"Tasted like KFC 👍 staff were reluctant considering there was 4 of them at a quiet time of day."
Customer Service
Pros:
"The customer service there was outstanding! The male we had was so energetic and enthusiastic, it put a big smile on my face."
"Food taste like in any other KFC But The STEPHEN person who was looking after cleaning tables and keep place in tact at the day its just awsome."
"Very clean, now very expensive and more of a treat. Get the self service tills working. Everyone when I was there all the self serve tills crashed at end of when going to pay and have to go to cashier and repeat order."
"Cracking team of very helpful people working here. I came hungry and thirsty to the drive through, never been to kfc before and the lad did a grand job talking me through different foods and stuff."
"Nice KFC, not too busy and kept really clean (with the exception of the toilet seat in the gents compartment)."
Cons:
"Waited ages at counter inside to be served . All staff looking fed up and miserable."
"The four star review is from a while ago. However things have changed during the last six months when on three occasions I have got home after using the drive through only to find items missing."
"Chap was not able to grab it due to tech constraints and advised me to go inside to collect."
"After being sent around the drive through once again, if the bloke hadn't had been busy dancing around he would have noticed that there were lots of cars waiting to put in there orders."
"Ridiculously slow service, staff standing around doing nothing but looking confused, now don't get me wrong it's bit the staffs fault its the management as they're are not ensuring that proper training is given clearly, it was a 1 hour wait for just a small fillet burger meal and a Pepsi, 1 hour!!"
"The customer service was appauling. The one girl had little to no emotion on her face, you could quite easily tell she didn't want to be there."
Food Quality
Pros:
"And of course the food was mouthwatering as usual."
"Food was lovely and served on time, would recommend."
"Chicken fillet was really tasty, however the fries were a let down, too soggy & not hot, hot."
"The food was mouthwatering as usual. Brilliant 👏."
"Best KFC I have been to, food is always cooked perfectly and staff are always attentive and friendly."
"The food was lovely and I would have to say one of the best I've had from KFC....... well done !!"
"I'm not sure what to write for a review, but dear reader, stay with me for this while I muse upon this. Should I write: This shining palace of chicken beckons, a siren's call for the hungry who lust to satiate their taste buds' yearning for fried chicken."
Cons:
"The fillets were stringy and chewy!! The dog enjoyed them."
"The burger was tiny. Small amount of lettuce and sauce on. The chicken was chewy."
"To say it was good is understatement the 3 pieces of chicken we're not suitable size for a box meal and we're cold."
"Restaurant was quiet, however tables were filthy. Most were not clean and the floor under the tables was covered in food debris and rubbish, despite a dustpan and brush leaning against a window and 8 staff members visible behind the counter."
"Dixies was closed and we wanted some salty fried chicken. Shouldn't have bothered coming to KFC. Bland, oily, tasteless chicken."
"Genuinely surprised how poor the food was - chicken dry and fries awful."
"Fries were cold when we eventually got our meal, yes they exchanged them, cleanliness of the restuarant is terrible with food left on the floor under tables, that shouldn't happen as they had only opened up half an hour before we arrived."
Cleanliness
Pros:
"Nice KFC, not too busy and kept really clean."
"Very clean, now very expensive and more of a treat."
"Food taste like in any other KFC But The STEPHEN person who was looking after cleaning tables and keep place in tact at the day its just awsome."
Cons:
"Restaurant was quiet, however tables were filthy. Most were not clean and the floor under the tables was covered in food debris and rubbish."
"The customer service was appauling. The one girl had little to no emotion on her face, you could quite easily tell she didn't want to be there."
"The place was quiet but it was difficult to find a clean table to sit at. In the 30 mins we were there the tables weren't cleaned and a spider fell onto the table we did sit at. The light above us was covered in cobwebs, looks like it hadn't been cleaned since the place opened a year ago."
"It was packed, which means I had to wait but when I was finally being attended to, I finally noticed that the wait was worth it because the guy who attended to my orders was very cute and very polite and I like his smiles..Anyways I will definitely recommend this place to all KFC Lover's and if you are not a KFC Lover's then I will still recommend you try it out."
"The Food Standards Agency really need to have a look at it. I’d love to know if the staff there would expect their families at home to eat food put on tables in the vile state they expect their customers to eat from. Grease & slime on most tables. Had to get a stack of their wet wipes & clean myself a table. Chips & other litter on the floor. Uncleared meals. Urine on floor in toilets."