"The service and the standard of work was first class."
"Team are always polite, listen carefully to what you have to say, explain clearly what's going to happen and how long they think it will be."
"Staff are brilliant!! Within 30 seconds, you are greeted and within 2 minutes you will have a hot drink."
"Good customer service by friendly, knowledgeable staff in comfortable surrounds with lounge area, children's area, hot and cold drinks, TV, newspapers and clean toilets."
"The service I have received from all the team has been exceptional."
Cons:
"I asked for a transmission fluid change which they did not do and did a full inspection and service instead."
"Very disappointing lack of communication regarding my car issue."
"I checked in yesterday using the automated service and was expecting a message to say when my car would be ready. I had to ring the dealership twice to find out about my car."
"The service was terrible, we brought our new HILux in as it had a leak on the door. Bob in the service dept was very rude and condescending."
"They are always very nice and do their jobs very well. However, there have been occasions when I mentioned a problem over the phone before the service and they have disregarded what I said."
Facility Cleanliness
Pros:
"Very Friendly host when you enter the showroom, a nice selection of vehicles."
"Showroom was spotless, car outside was the same."
"I chose the hottest day ever to have my service and MOT done on 19th July but was delighted to enjoy sitting in the air conditioned showroom while the work was done."
Cons:
"Inside, especially the boot area left a lot to be desired. It was full of dog hair underneath the boot protector and under the polystyrene base it was like a barley and hay field!!!!"
"I hoovered my interior the day before having some warranty work carried out, interior needed another hoover when I picked it up!"
"Promised valeting unsatisfactory, the distance we travelled and petrol we burnt let alone the inconvenience, simply because we were promised deep veletting, sub standard."
Communication
Pros:
"Joel kept me informed throughout the day."
"Jess kept me updated with all aspects of getting the car ready leading up to my collection on 4.3.2023."
"Answered several of my concerns without hesitation."
"Robert Pope was absolutely brilliant. He explained everything clearly, and provided outstanding customer service."
"They kept me well informed of developments with my service and MOT."
Cons:
"I was disappointed with the measures taken to protect customers against COVID-19."
"AVOID!! Was confirmed and agreed to me in person a deal I made at another Toyota branch could be transferred to the current car I purchased... I am now £1,400 down and they are refusing liability."
"Having enquired about a Toyota Corolla Touring 2ltr, before Christmas, I’m still waiting to this day for a part exchange price for my vehicle."
"I have to do all the contacting !! Getting very frustrated with the whole attitude of this company, in my opinion, I would not recommend buying a car from this dealership."
"Unrortutanely, I am one of the unhappy customer... I am yet to know whether I will have to pay for diagnosis but will check when I call the center to cancel my appointment on 4th Jan."
Value for Money
Pros:
"5* all round."
"My chr hybrid was clean and Hoover the carpet that was nice and service video was good to see."
"Very comprehensive service and health check... Very impressed with the video that the service engineer sent of my car."
"I had my full service and MOT done at the same time. 2 x new front tyres had to be changed. There was discount for the whole job."