Jemca Toyota Bromley Reviews Summary

Customer Service

Pros:

• "Great sales team."
• "A receptionist was on hand to greet me."
• "Amazing customer service from the reception desk and meeting the team all the way from the start to after sales even."
• "Very happy with Jemca (Bromley) the staff are always very polite and efficient."
• "Staff are always pleasant and very nice on arrival."
• "The most efficient service, Emma was thorough and courteous at all times."
• "Professional and attentive team."

Cons:

• "Appalling customer service."
• "They are not helpful with information regarding the procedure."
• "Poor customer services. I booked an appointment to view a car at Jemca Bromley branch. They made us wait for forty minutes."
• "Terrible customer service. Ordered a part for my car on 21/09/23."
• "Very disappointed with customer service. Telephoned twice after the car was with the tech team for 5 hours for MOT, asking when it will be ready to collect. Both times was assured (by Simon and Paul) that I will get an update shortly. Never happened."
• "very poor communication between sale and delivery."
• "Extremely disappointing customer service."

Sales Experience

Pros:

• "Buying a car is not easy, Mickell and team made it so easy for me. They were very responsive, gave me clear explanations, were very patient with my endless questions."
• "Can you believe that I was offered a 2 year free service plan by Charlene, which was a first time experience since I have been buying my cars from this same dealership for over 6 years."
• "Great experience buying a car here. All simple and done online."
• "Sales process was fairly straight forward."
• "I booked a test drive which turned into a purchase - the whole process was smooth and I can only say positives of the overall experience."
• "There was no hard selling, they were kind, courteous and above all, very accommodating."
• "We dealt with the most amazing salesperson - Charlene."

Cons:

• "As a garage centre they are absolutely obsessed with trying to charge for everything."
• "The car was advertised as being 'ready to go' yet the front number plate was smashed as was the bumper."
• "As I'm walking out of this centre, after two weeks waiting for the car to be repaired (brakes and adblue pump) I find the car with a flat tyre and to my surprise the side door of my Proace has been open all this time whilst the car was left outside."
• "Shame that it left some scratches on the paint."
• "Sales people don’t have enough knowledge about their collection."
• "I felt this is a sham - their main idea is to sell new car and offering service is just disguise."
• "Bought my car via Toyota online UK and I must say the experience was not good at all."

Service Efficiency

Pros:

• "Check in for my car’s service and MOT was efficient and professional."
• "5 star experience always."
• "Third year for us to have our car serviced there. Staff are friendly and the service provided was good."
• "Jemca Bromley as usual provided a very efficient, reliable & trustworthy service."
• "I had the best experience getting my Auris serviced (with MOT) at Jemca Toyota Bromley today."
• "Just had my annual service and MOT at Jemca Bromley. Excellent service from start to finish."
• "The Service Team has done a marvellous job, in a very short time to transform a used car into a shiny reflection of a new one!"

Cons:

• "I was disappointed at the amount of time I was kept waiting for a first interim service."
• "My car was booked in for a service with a pick up of a courtesy car the evening before... there were no cars available."
• "I had to call back as I didn't hear back from them. when I did call, I was told I'm not entitled to a courtesy car as it isn't warranty work."
• "I left my car at 9.30 and was told it would be serviced before 4pm, I got back at 3.30 and it was still how I had left it parked at 9.30."
• "Was not happy with my last car service."
• "Very poor service I received today."
• "A very disappointing and frustrating experience here regarding a car service."