Jemca Toyota Croydon Reviews Summary

Customer Service

Pros:

• "Nathan Kelly... the service received was first class and everyone was extremely friendly."
• "Wonderful Service. Recently bought a car. Best place to buy a car, very helpful people."
• "Ali Jaffery held our hands and kept us informed and happy!"
• "Received prompt and excellent service from Mohammad and the entire Jemca team."
• "Mukesh... His knowledge about the product is very detailed."
• "Martin was a very good seller to my dad and give him all the information what he needed."
• "Nick was good at explaining and at negotiating the best deal for us."

Cons:

• "Very poor customer service, we reserved car with a deposit of £1000 and they said will know the finance outcome with in 24 hours but no response for more than 3 days."
• "The whole experience was farcical."
• "The person with whom the appointment was booked didn't come out to see me until ~ 13:50hrs and to add insult to injury, he didn't know why I was there!!"
• "Another two weeks later and I have not had a call so I'm assuming either they still don't have the car or they simply aren't bothered."
• "Very poor customer service. The salesman was very rude when speaking to us."
• "The incompetence of the service staff was staggering in dealing with him."
• "When asking questions about a new car, or service costs, the rep just replied with I don’t know, no attempt to seek an answer."

Staff and Sales Consultants

Pros:

• "Nick Hunt... knowledgeable and very helpful."
• "Will Fuly... was very polite, helpful, friendly and obliging."
• "Jemca Croydon is a place I love to visit. The staff there are friendly, accommodating, professional."
• "Estela Santos... was very honest and open with me when answering my questions and addressing any concerns I had."
• "Ismail... explained the options for buying a new car and I ended up with a very good deal."
• "The salesman Eric... was professional and knowledgeable about Toyota and not pushy at all."
• "Everything was well explained by the sales rep Mohammad Choudary and the customer service was excellent."

Cons:

• "Unfortunately, the store was closed, and no staff was there to help us."
• "Worst service ever. I sent an email request to test drive the new Toyota Highlander Hybrid to the Bromley branch."
• "I have appointments with the guy this morning, He name is Khurram Raza, Disrespectful attitude towards customers, impolite. Very bad service."
• "Very poor customer experience! I had a test drive booking for 13:30hrs for which I arrived on time, however, the person with whom the appointment was booked didn't come out to see me until ~ 13:50hrs."
• "They made me feel unwelcome."
• "It's been more than 8 days we still didn’t receive the deposit back !!"
• "Customer service sucks!!! After they have sold the car - they will ignore your emails and not respond / respond at leisure."

Quality of Experience

Pros:

• "I am happy to update my previous comment after receiving a call first from Viktor."
• "Mukesh also contacted me every month to update me on my car and answered all of my questions."
• "I would highly recommend him when buying your next Toyota."
• "Overall we had an excellent experience using Jemca at Croydon."
• "Highly recommend."
• "I have been going to Jemca since 2006, and very much appreciate how nicely and professionally the whole company is run."
• "I recently bought Toyota prius. My experience was exceptionally great."

Cons:

• "During the test drive the car had a tracking problem where it would veer to the left on a straight road."
• "Today I visited Snows Toyota in Southampton and wow what a difference to the absolutely shoddy service you receive at this place."
• "Unfortunately as much as I loved the Toyota C-HR GR, I could not go through with the purchase plain and simply due to the small/tinted windows in the back causing it to be very dark and claustrophobic."
• "Very bad service."
• "This car dealer wasn't able to make their car available for a test drive for more than a 6 weeks with no courtesy call or update."
• "They don’t value the customer and do make quite discriminatory remarks to hide their internal errors and mistakes."
• "The lady that served me looked disturbed and bored from me like there is no point to put an effort because I won't go ahead."