Address: Gatwick Rd, Crawley, RH10 9AN, United Kingdom
Phone: +441293832911
Rating: 4.4
based on 168 reviews.
Customer Service
Pros:
"Highly recommend this dealership a big thank you to Sid who made our purchase a pleasurable experience from start to finish."
"We dealt with Chis, who was always pleasant, helpful and professional."
"Thank you so much Gary Allcorn for your exceptional service - it really has been a pleasure dealing with you when buying my Fizz!"
"Just taken delivery of my new Aygo and wanted to thank Greg for his professionalism, politeness & courtesy throughout the whole process."
"Excellent service as usual from Roger and Team."
"I must praise the whole team, from the ladies who welcomed me and offered me coffee through to the people who prepared my car for me."
"I would recommend to friends and family."
Cons:
"I am still waiting for call back."
"However, very shortly after having the car I noticed a few small deep marks on the body work of the car."
"Visited the place for a tyre change. Took them more than 2 hours."
"We were sold an unroadworthy car by big motoring world and Toyota confirmed this was the case."
"I haven't seen any dealership that deliberately ignore its customers like they did."
"The customer service provider said the part needed wouldn't be available for 3 months with no courtesy car offered."
"This is what you call The Toyota Mafia, they'd con you by selling you a used car they bought from auction and leave you high and dry."
Facilities & Amenities
Pros:
"Sid was patient and careful with the paperwork, making sure I knew what I was agreeing to."
"Great service from Marshall Toyota Gatwick Always so helpful and they always clean my car even if it's gone in for the smallest thing."
"The waiting area was very neat and comfortable and I was even offered a drink."
"Service Advisors excellent communication."
"Outstanding dealership. Including the personal touches such as not letting you wonder about waiting for someone to help but actually looking after you and also offering you a coffee and somewhere relaxing to sit."
"A special thanks to the lovely ladies at the front who always have a smile on their face, ask you if you would like a drink too!"
"When you enter there's always someone to meet you and help. They are very keen to offer coffee or tea whilst you wait."
Cons:
"It would be nice to either have a slightly larger waiting area for busy times and/or the option of a courtesy car for longer repairs as being in the middle of an industrial estate limits options for killing time whilst you wait."
"We were not able to arrange to do anything else on the day because we were not contacted until late afternoon on the day before the service."
"I called dealership 10-12 times already and have spoken to several responsible people including managers."
"Not a great place for me, despite trying to purchase one of their cars over the past year."
"Rude people I phone them told them I'm coming 1 hour or 2 hour when I reach there there told me u dont had a booking confirm we can't not see u sale department had no manner u loosing loyalty customer."
"I tried to explain my concern with a lady on the phone she didn't pay any attention to what I said which I found very rude!!!"
"Poor telephone customer service."
Sales & Purchase Experience
Pros:
"Amazing customer service and made my first car purchase incredibly easy."
"I picked up my Prius Excel today from Grzegorz. He made the whole experience of buying this car very simple and he was professional."
"My experience at Toyota Gatwick could not have exceeded my expectations more."
"My sales Executive was Grzegorz Pietras. At every step of the experience Grzegorz was so helpful and knowledgeable."
"I would like to say a big thank you to Sid. He provided a 5* customer service from start to finish."
"I would recommend Toyota Gatwick to anyone! Many thanks."